Procurement-minded Hospitality Professional with Integrity

QURAISH MUBIRU

Personal details

QURAISH MUBIRU

****************@*****.***

74713193

Qatar_Doha

+974 Doha

Skills

Customer service

excellence

Culinary training

Nutritional education

Inventory management

Team leadership

Menu development

Fast-paced service

Creative problem-solving

Languages

English

Arabic

Education

Business Administration and Management

(Majored in Procurement and Logistics

Management)

Aug 2012 - Oct 2015

NDEJJE UNIVERSITY, KAMPALA

Studied financial principles and budgeting techniques crucial for maximizing restaurant profitability and efficiency.

Gained insights into customer service management, focusing on enhancing guest experiences in the hospitality sector.

Acquired negotiation skills to manage supplier relationships and procurement processes efficiently.

Employment

First commis chef Sep 2018 - Mar 2021

QATAR AIRWAYS, Doha

Supported the head chef in daily kitchen operations ensuring high standards of food quality and presentation.

Trained and mentored junior kitchen staff, promoting teamwork and efficiency in a fast-paced environment.

Assisted in menu preparation and development, incorporating guest feedback to enhance dining experiences.

Healthy Drinks and food bartender Apr 2021 - Jan 2022 Wyndham westbay Doha, Doha

Delivered exceptional service by creating and presenting innovative healthy drink options tailored to customer preferences.

Managed inventory of healthy ingredients and drinks, ensuring the availability of fresh products while minimizing waste.

Educated guests on the nutritional benefits of menu items, enhancing their dining experience and promoting a healthy lifestyle. Barista/ Waiter Feb 2022 - Jul 2023

Aura hospitality (Power holding international), Lusail Created an inviting atmosphere for guests by maintaining cleanliness and organization in the dining area while managing high volume service effectively.

Provided exceptional customer service in a fast-paced environment while ensuring guest satisfaction and repeat business as a barista/waiter. Implemented upselling techniques to increase sales while promoting menu items, enhancing the overall dining experience for guests. Headwaiter Aug 2023 - Dec 2024

Shanghai me Restaurant Doha, Doha

Provided leadership and training to junior waitstaff, fostering a collaborative environment and improving service standards.

Oversaw table settings and décor, maintaining aesthetic appeal that aligns with the restaurant's branding and theme.

Handled customer feedback and complaints promptly, resolving issues to maintain a positive dining atmosphere.

Waiter Jan 2025 - Present

Mandarin Oriental Doha, Doha

Provided exceptional customer service by attentively taking orders and ensuring guest satisfaction during their dining experience. Coordinated with kitchen staff to ensure timely and accurate food service, maintaining a smooth workflow even during peak hours. Handled customer inquiries and complaints with professionalism, resolving issues to enhance guest experiences and maintain high standards.

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