Accounts Receivable & Collections Specialist

Melissa McGill

Auburndale, FL, FL ***** +1-863-***-**** *************@*****.***

Professional Summary

Diligent accounts receivable specialist with over six years of relevant experience in collections and account reconciliation. Combines strong customer service skills with proven record in maintaining accurate nancial records and organized work ows. Adept at managing accounts receivable and cash operations to support e cient accounting functions. Work Experience

Server

Egg Haven Winter Haven, FL

June 2017 to February 2023

• Built and maintained strong customer relationships, supporting e ective account management and repeat business

• Resolved customer concerns promptly, demonstrating excellent communication and problem-solving skills

• Coordinated with team members to ensure timely and accurate order processing and delivery

• Provided guidance and support to team members, ensuring e cient operations and high organizational standards Collections Representative

Sunco Carriers Lakeland, FL

May 1998 to July 2001

• Managed accounts 90+ days past due, demonstrating strong organizational and follow-up skills

• Communicated with customers to obtain required documentation and resolve outstanding payment issues

• Maintained accurate records of all communications and account activities

• Conducted follow-up calls to ensure timely resolution of accounts Collections Representative

Watkins Motor Lines Lakeland, FL

March 1995 to March 1998

• Managed high-volume outbound calls on past due accounts, ensuring accurate record keeping and account updates

• Maintained detailed documentation of all communications and actions taken on accounts

• Performed follow-up calls to facilitate timely payment and account resolution

• Reported unresolved cases to the legal department for further action, supporting e ective account reconciliation Education

Medical Billing & Coding (Some college)

Everett Community College Lakeland, FL

March 2008 to January 2009

Skills

Accounts receivable Account reconciliation Collection management General ledger reconciliation Billing Accounting MS O ce Excel Math ability Organizational skills Communication skills Customer service Cash register Cold calling Computer skills Certi cations and Licenses

Food Handler Certi cation

Contact this candidate