Administrative Support Specialist with Client Focus

A R R I V E A H U G G I N S

Monterey, CA ***** 831-***-**** ************@***.***

SUMMARY

Detail-oriented and customer-focused professional with strong administrative and office support experience. Proven ability to assist diverse populations with efficiency and professionalism, including handling sensitive information, managing records, and providing excellent customer service. Skilled in office technology, data entry, and scheduling with a solid foundation in business administration and communication. Adept at multitasking in fast-paced environments, demonstrating patience, accuracy, and effective problem-solving, qualities essential for an Office Management role. EDUCATION

Monterey Peninsula College, Monterey, CA

Business Leadership, Certificate of Achievement

Business Entrepreneurship, Certificate of Achievement Business Office Administration, Certificate of Achievement Business: Bookkeeping, Certificate of Achievement

Business Fundamentals. Certificate of Achievement

Business Administration, Associate in Science, Entrepreneurship/Small Business Concentration December 2025

Business Office Administration, Associate of Science December 2025

Real Estate, Certificate of Achievement

December 2025

Business Information Worker, Certificate of Achievement May 2023

WORK EXPERIENCE

Student Office Assistant

Marina Campus – Marina, CA

● Managed and refreshed classrooms for scheduled classes, updated campus bulletin boards, posted and retired flags at the flagpole, unlocked restrooms, and picked up debris near recycling/trash containers as needed.

● Assisted students with a variety of Student Services, including WebReg, Lobo Apps login support, CCCApply, Financial Aid portals, Lobo Market Marina services, Wepa cloud-based student printing, and distribution of testing supplies.

● Provided support at the front desk by checking out Library reserve materials, answering office phone calls in a professional and friendly manner, and updating Excel spreadsheets and Word documents.

● Set up and returned campus signage, assisted with banner setup for campus events, and transported Chromebook carts to classrooms.

● Performed additional duties as assigned and adapted to a broad scope of responsibilities through cross-training and continuous learning.

● Always worked under the supervision of Marina campus personnel and never served on campus unattended.

● Participated in annual performance evaluations at the end of the academic year or final semester of employment.

Student Worker

Extended Opportunity Program and Student Services Program (EOPS) Monterey Peninsula College – Monterey, CA July 2023-May 2024

● Collaboratively created and maintained a work calendar using Google Calendar, ensuring schedule accuracy and coordination among team members.

● Assisted in the reorganization, cleaning, and maintenance of the EOPS Office & Lending Library. This reorganization included the physical space as well as the processes, documents, and forms the office used.

● Assisted other campus departments in related outreach activities, such as FYE’s Jumpstart Program in late July.

● Met and greeted prospective students, families, alumni, and special guests, providing a warm and informative welcome to MPC and the EOPS Office space.

● Performed tasks related to the program's objectives, such as directing students to campus resources, making and confirming appointments, organizing and maintaining EOPS/CARE & CalWORKS files, assisting with the distribution and inventory of Lending Library materials, presenting to classrooms about EOPS resources and services, and helping with tabling and dispersing program information at campus events.

● Facilitated regular meetings amongst the Student Staff Team regarding projects, deadlines, or team building.

Human Resource Assistant

Gateway Center – Pacific Grove, CA August 2023-August 2023

● Performed a wide variety of office support and operational activities to assist in the day-to-day operation of the HR department.

● Maintained a working knowledge of the assigned department staff, programs, and operations; acted as a source of information regarding programs, policies, and procedures.

● Compiled and assembled various types of data relating to the human resources department; entered data into various spreadsheet and database programs as required; created reports.

● Made entries to databases as necessary.

● Scheduled job applicants and notified them about personnel processes or results of the selection process.

● Developed and placed job advertisements; assisted in job fairs.

● Set up applicants in Paylocity, assisted in onboarding, and completed orientation.

● Ensured that employees had appropriate credentials, licenses, examinations, etc.

● Established and maintained an office filing system for personnel files.

● Updated and maintained employee benefits, employment status, and similar records.

● Maintained a high level of professional business communication with other departments, vendors, staff, clients, and the public.

Receptionist Intern

Carmel Youth Center – Carmel, CA October 2022-March 2023

● Received visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately.

● Answered, screened, and forwarded incoming phone calls.

● Kept track of guests who came into and left the center.

● Checked in children using the electronic attendance system.

● Communicated with staff and coordinated the movement of the children.

● Used Textedly (mass SMS system) and Amilia computer software (eCommerce). SKILLS

● Stellar face-to-face customer service and active listening

● Accurate data entry and recordkeeping

● Cashiering and scheduling experience

● Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), Google Suite, and office technology

● Professional telephone etiquette

● Ability to multitask in a fast-paced, public-facing environment

● Dependable, punctual, and adaptable

● Strong problem-solving and conflict resolution

● Experience with SARS appointment booking and Canva for graphic design CAMPUS AFFILITATIONS

Member, Business & Entrepreneurship Club

Monterey Peninsula College- August 2025 – Present

● Participated in networking events and workshops focused on business and entrepreneurship.

● Collaborated on club projects and community outreach initiatives. Ethics Studies Secretary

Monterey Peninsula College- January 2025 – May 2025

● Coordinated meetings and managed communications for the Ethics Studies group.

● Took detailed meeting notes and distributed minutes to members.

● Assisted in organizing campus events and discussions on ethical topics. Member, UMOJA

Monterey Peninsula College- January 2022 – Present

● Actively engaged in a learning community focused on academic success, cultural identity, and leadership development for African American and other historically underrepresented students.

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Member, Career Academy

Monterey Peninsula College- August 2022 – May 2023

● Participated in career development workshops, networking events, and professional skill-building sessions as part of a yearlong student cohort.

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