IT Support Specialist with AI-Driven Diagnostics

FRANCIS EBEREONWU

IT Support Specialist AI-Integrated Technician CompTIA A+ Candidate

Hanover, MD 21076 240-***-**** *****.*********@*****.*** linkedin.com/in/francis-ebereonwu

PROFESSIONAL SUMMARY

IT Support Specialist with 3+ years of experience deploying, configuring, and troubleshooting hardware, software, and network systems in fast-paced environment. Proven ability to resolve complex technical issues using AI-assisted diagnostics tools. Managed over 250+ work orders, and delivered end-user support. with a collaborative mindset that align successfully with your organization

TECHNICAL SKILLS

•OS Installation & Configuration: Windows 7, 8, 10, 11

•Network Troubleshooting: TCP/IP, DNS, DHCP, LAN/WAN

•Hardware Assembly, Repair & Peripheral Setup

•AI-Assisted Diagnostics: Copilot, ChatGPT, Gemini, Azari

•Ticketing & Documentation: Work Order Tracking, SOPs

PROFESSIONAL EXPERIENCE

Computer Technician / IT Support Specialist

•Software Installation, Configuration & Patching

•Cybersecurity Awareness & Basic Security Protocols

•Mobile Device Support & Troubleshooting

•Team Collaboration Tools: Slack, Microsoft 365

•Customer-Facing Technical Communication

• Root Cause Analysis & Problem solver

Barrister Global Network Inc Manila, LA Feb 2023 – Present

•Resolved250+ work orders, diagnosing and repairing hardware, software, and network issues with a documented first-call resolution rate .Deployed and configured Windows OS environments (7, 8, 10, 11) across z

Computer Technician

Vesta Inc Lanham, MD Aug 2020 – Jan 2023

•Provided Tier 1/Tier 2 technical support for hardware, software, and mobile devices; applied TCP/IP, DNS, and DHCP fundamentals to resolve connectivity issues

•Executed routine preventive maintenance and repair tasks, maximizing equipment uptime and operational efficiency

•Applied basic cybersecurity awareness practices — identifying vulnerabilities, enforcing access controls, and escalating security incidents

•Coordinated with supervisors to build maintenance schedules and prioritize critical operational needs using Slack for team communication

IT PROJECTS

Team Lead

Per Scholas Baltimore, MD Feb 2026 – May 2026

•Designed and deployed a Local Area Network (LAN), configuring switches, routers, and IP addressing schemas

•Fabricated ANSI/TIA-568B straight-through Ethernet cables for structured cabling infrastructure

•Diagnosed and resolved RAM and storage hardware failures; documented troubleshooting procedures in technical SOPs

•Led a team of four IT professionals, coordinating sprint tasks and ensuring on-time project delivery

EDUCATION & CERTIFICATIONS

IT Support Technician Program Per Scholas Baltimore, MD Tentative Graduation: June 2026

Vocational IT Training Montgomery College silver spring Mar 2023

Bachelor of Science Ahmadu Bello University Zaria, Nigeria 1995–1999

CompTIA A+ In Progress — Tentative: June 2026

Security+ Google IT Support Fundamentals AI Essential Cisco Certification Completed

Activities: A technophile, who also takes delight in the things of God

a collaborative mindset, which will align successfully in the organization.

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