Logistics Dispatch & Operations Specialist

Rosemarie Lira

Fontana, CA - 909-***-**** - *********@*****.***

Professional Summary

Detail-oriented logistics and transportation professional with 15+ years of experience in dispatch, operations, and administrative management. Proven ability to coordinate multi-modal freight, manage compliance, and oversee end-to-end transportation operations. Bilingual in English and Spanish with strong skills in problem-solving, customer service, and financial administration.

Core Skills

Transportation & Logistics Coordination (FTL, LTL, Intermodal, Drayage)

Dispatch Operations & Route Planning

Carrier & Driver Management

Billing, Invoicing & Accounts (A/P, A/R)

Compliance, Safety & Claims Management

Payroll Processing (W-2 & 1099)

QuickBooks, PCS, PC Miler, Google Sheets, Microsoft Office

Customer Service & Relationship Management

Strong Attention to Detail & Problem Solving

Professional Experience

Operations Manager

Icon Logistics Services — Fontana, CA

April 2016 – Present

Oversee daily transportation and administrative operations across dispatch, customer service, billing, and compliance

Coordinate freight across flatbed, dry van, reefer, and intermodal (local & long-haul)

Supervise drivers and office staff; manage hiring, onboarding, coaching, and terminations

Dispatch loads, monitor HOS compliance, and ensure on-time service performance

Manage A/P and A/R including invoicing, collections, and payment processing

Perform bookkeeping, bank reconciliations, and financial tracking using QuickBooks

Handle safety, compliance, accident reporting, and claims resolution

Process payroll for W-2 and 1099 employees

Review and dispute chassis and per diem charges to reduce costs

Maintain permits, insurance, IFTA filings, and regulatory compliance

Dispatcher

Jacob Transport Inc — Fontana, CA

April 2011 – April 2016

Coordinated long-haul freight operations for flatbed, dry van, and reefer shipments

Communicated with drivers and customers to ensure efficient load planning and execution

Monitored HOS compliance and tracked shipment progress in real time

Utilized market knowledge to secure profitable backhaul and headhaul freight

Managed BOLs and PODs to support accurate billing and invoicing

Processed invoices and tracked payments for A/P and A/R

Handled administrative duties including email communication and document management

Dispatcher

Cesar Lira Trucking — Fontana, CA

2005 – 2010

Managed dispatch operations for long-haul freight including flatbed, dry van, and reefer

Coordinated driver schedules, routes, and load assignments

Maintained communication with drivers and customers to ensure timely pickups and deliveries

Monitored driver hours and ensured compliance with transportation regulations

Processed shipping documents (BOLs, PODs) for billing purposes

Assisted with invoicing, payment tracking, and general office administration

High school diploma April 30, 2005 S.C.I.E.S.

Contact this candidate