Senior Customer Success Leader Healthcare & Pharmaceuticals

Tina Ramirez

Angleton, Texas *******@*******.*** 469-***-****

PROFESSIONAL SUMMARY

Senior Client Success Leader with over 15 years of experience guiding healthcare and pharmaceutical customers through post-sale adoption, retention, and growth. Proven ability to build strategic relationships, deliver value through tailored success plans, and coordinate cross-functional teams to meet regulatory and compliance requirements. Eager to drive customer adoption and platform value for Reltio by translating complex data usage into measurable business outcomes. EXPERIENCE

Client Success Manager

EVERSANA Remote January 2024 - July 2025

Led onboarding and end-to-end implementation for new pharmaceutical client accounts, translating business goals into tailored success plans and accelerating value realization on the platform. Analyzed client data and usage to identify adoption gaps, driving targeted interventions that improved engagement and long-term retention.

Delivered regulatory-compliant training and documentation to customers, ensuring alignment with DSCSA and other pharma requirements.

Trade Operations, Supply Chain and Logistics Manager BTG Pharmaceuticals Remote 04/2019 - 11/2023

Directed end-to-end shipment planning and logistics operations to meet customer demand while complying with regulatory standards.

Managed logistics budgeting, KPI monitoring, and P&L reporting; identified and implemented process improvements to reduce costs and improve efficiency. Negotiated carrier and vendor contracts, fostering reliable service levels and regulatory compliance. Senior Project Manager

AmerisourceBergen Remote 09/15/2007 - 04/19/2019 Directed a large portfolio of projects from initiation through closure, ensuring alignment with business goals and regulatory requirements.

Managed multi-project budgets and resource planning; tracked milestones, risks, and performance metrics to ensure timely delivery.

Communicated plans and status updates to stakeholders across IT, QA, supply chain, and regulatory teams; facilitated cross-functional collaboration. EDUCATION

Bachelor of Science in Supply Chain Management

Collin Community College Collin County, TX N/A - June 2018 Graduated with a B.S. in Supply Chain Management

Bachelor of Science in Business Administration and Management Brookhaven College Farmers Branch, TX N/A - June 2018 Graduated with a B.S. in Business Administration and Management SKILLS

Customer Success & Relationship Management: Client Relationship Management, New Client Implementation, Product Adoption & Training, Customer Retention Strategies, Quarterly Business Reviews, Cross-Functional Collaboration, Communication & Stakeholder Management Data, Analytics & Insights: Data Analysis & Reporting, Usage/Adoption Analytics, Dashboard Development, Excel, Tableau, Power BI, SAS, Veeva

Project & Operations Management: Project Management, Budget & P&L Management, Risk Management, Process Improvement, Scheduling & Timeline Management, Stakeholder Communications Regulatory, Compliance & Industry Knowledge: Regulatory Compliance (FDA eCTD, EMA CTD, DSCSA, PDMA, DEA), Pharmaceutical Industry Knowledge, Contract Negotiations & Renewals, CRM Platforms (Salesforce, HubSpot, Zoho), Training & Enablement, Data Security & Privacy CERTIFICATIONS

Project Management Professional (PMP) - PMI

Certified Quality Auditor - ASQ

Certified Quality Improvement Associate - ASQ

Contact this candidate