Application Support Engineer with 12+ Years Experience

ASHISH KUMAR

Bachelor of Engineering (Computer Science & Engineering)

Hartford, CT • ********@*****.*** • +1-612-***-**** • U.S. Citizen

APPLICATION SUPPORT ENGINEER PRODUCTION SUPPORT SPECIALIST

IT Operations and Application Support professional with 12+ years of experience supporting missioncritical systems across BFS and government environments. Deep expertise in L1–L3 production support, incident/problem management, RCA, and operational data workflows. Known for stabilizing complex environments, improving processes, and partnering with business and engineering teams to ensure high availability and timely issue resolution. Strong technical foundation across Oracle, Sybase, Unix, PL/SQL, ETL, and reporting tools.

CORE COMPETENCIES

L1/L2/L3 Application and Infrastructure Support/Lead/Management

Incident & Problem Management

Application, Batch & Middleware Support

Data analysis, extraction, update

RCA, Trend Analysis, driving automation

SQL, PL/SQL, TSQL

Unix Administration & Shell Scripting

ETL & Operational Data Store Support

Business Analysis & Reporting

Automation (Shell, Perl, VBA)

File Transfer (FTP/SFTP/NDM)

Stakeholder & User Communication

ITIL Service Management

PROFESSIONAL EXPERIENCE

Application Support

L2/L3 support for applications, middleware, batch processes,

incident lifecycle: triage, resolution, RCA, documentation, and closure using enterprise IM tools.

Perform daily health checks, environment monitoring, and operational reporting of system stability.

Participate and drive critical incident management resolution call, providing regular update to all key stakeholders

Partner with SMEs, developers, and business users to prioritize incidents for timely resolution.

Support production and UAT deployments, ensuring smooth change execution and minimal service disruption.

Conduct trend analysis to identify recurring issues and lead automation initiatives that reduce manual effort and improve quality.

Participate in BCP/DR planning and execution for critical applications.

Build automation scripts to streamline support tasks and reduce operational overhead.

Provide clear communication to management and business stakeholders through incident updates and status reporting.

Developer / DBA / Unix Administrator

Served as Oracle DBA, Unix Administrator, and application developer supporting government and financial sector clients.

Managed Oracle and MSSQL databases including installation, configuration, tuning, and backup/recovery.

Supported missioncritical banking applications for State Bank of India and Reserve Bank of India.

Hands on development using C, C#, C++, COBOL, PowerBuilder, and Oracle Forms/Reports.

Requirement analysis, design, development, testing, and deployment across multiple projects.

Acted as system integrator across Novell NetWare, Unix, and database environments.

Certification and Training : SAFe Certified Scrum Master, Bulletproof PMP, Six Sigma Green Belt

TECHNICAL SKILLS

Programming & Scripting:

C, C++, COBOL, SQL, PL/SQL, TSQL, Shell Scripting, Perl. Python

Databases & Data Engineering:

Oracle (7.x/8.x/9i) Development & Administration, Sybase Development, MSSQL (toolbased exposure), Custom ETL Tools, Toad, DBArtisan

Operating Systems & Platforms:

Unix (SCO, AIX, SVR Unix) Administration, Sun Solaris, Novell NetWare Administration, Windows

Enterprise Tools & DevOps Ecosystem:

CA Unicenter, Autosys (Job Scheduling & Monitoring), Subversion (Version Control), HP Quality Center, Peregrine (ITSM/ALM)

Reporting, BI & Application Development:

Business Objects, Crystal Reports, Oracle Developer Suite (Forms, Reports), Discoverer, Designer, PowerBuilder, Visual Basic

Productivity & Project Management:

Microsoft Project, Excel, PowerPoint, Word, Jira

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