Office Manager with Operations & Team Leadership
Resume:
*************@*****.***
Valdese, NC 28590
SKILLS
MS Office Suite
Adobe Photoshop
Problem solving
Team leadership
Organizational skills
Management skills
Self-motivation and discipline
Teamwork mindset
Customer service
Office management
Data entry
Office administration
Scheduling and calendar management
Billing
Customer relations
Administrative support
Bookkeeping
Staff management
Clear oral/written communication
Scheduling
Employee supervision
Mail handling
Credit and collections
Inventory control
Clerical support
Document management
Employee training
Team supervision
Operations management
Policy implementation
Conflict management
Business administration
Supply management
Documentation and control
Financial accounting
Event coordination
Facility management
Report preparation
Information protection
Administrative oversight
Financial tracking
Project management
Policy and procedure modification
Budgetary planning
Report writing
Vendor engagement
Multitasking
Attention to detail
Excellent communication
Problem-solving abilities
Multitasking Abilities
Reliability
Teamwork and collaboration
Problem-solving
Self motivation
Time management
Effective communication
Professionalism
Time management abilities
Adaptability and flexibility
Decision-making
Problem-solving aptitude
Task prioritization
Professional demeanor
Team collaboration
Interpersonal skills
Written communication
Active listening
CERTIFICATIONS
CDL-A
Peer Support Specialist
CHRISTINA COLLINS
Office Manager
Dedicated professional with strong skills in operations management, customer relations, and administrative support, ready to excel as an Office Manager. Demonstrates adaptability and effective communication to streamline office processes and enhance team performance. Committed to leveraging organizational and leadership skills to drive efficiency and support company objectives.
EXPERIENCE
Over the Road Truck Driver
Western Express
Aug 2025 – Mar 2026
Richmond, VA
Loaded and unloaded cargo in a careful and timely manner while following all safety protocols.
Performed daily pre-trip inspections on vehicles and equipment to ensure safe operation.
Developed positive working relationships with customers through courteous communication.
Operated tractor-trailer trucks to transport goods over long distances; adhered to safety regulations and applicable laws.
Adapted quickly to changes in work environment such as new routes or different types of cargo.
Communicated regularly with dispatchers regarding progress updates or any other issues encountered on the job.
Ensured accurate completion of paperwork including invoices, bills of lading, manifests.
Demonstrated excellent problem solving skills when dealing with unexpected delays or road closures.
Demonstrated safe driving and maintained impeccable driving record.
Checked vehicles to ensure that mechanical, safety, and emergency equipment was in good working order.
Maintained logs of working hours and of vehicle service and repair status, following applicable state, and federal regulations.
Operations Manager, Customer Experience
TROSA Moving Company
Jun 2023 – Aug 2025
Durham, NC
Prepared daily, weekly, and monthly reports, and updated calendar of appointments
Performed basic accounting functions, including cash reconciliations and credit card payments.
Answered, screened, and redirected an average of 40 telephone calls with professionalism and efficacy daily
Developed new office procedural guidelines for several staff members, improving efficiencies and data accuracy.
Processed customer orders using company management software.
Maintained accurate records of customer interactions and transactions.
Organized office supplies and maintained inventory for efficient operations.
Managed incoming communications and directed inquiries to appropriate team members.
Supported team members by preparing documents and reports as needed.
Increased customer satisfaction through timely follow-ups on service requests.
Managed daily operations of the team including scheduling, resource allocation, workflow optimization and problem resolution.
Maintained up-to-date knowledge of product offerings, pricing plans and promotional activities to better serve customers needs.
Monitored incoming calls and emails from customers to ensure timely resolution of queries.
Provided guidance and support to staff members on resolving complex customer inquiries.
Resolved escalated issues within agreed timelines while maintaining high levels of client satisfaction.
Assisted in developing training materials for new employees related to operational processes.
Developed and implemented customer service policies, procedures and standards to improve customer experience.
Trained new hires on operational processes and customer service protocols.
Gained customer loyalty by fostering positive relationships with consumers.
Received feedback from customers and used information for reports on customer satisfaction.
Prepared staff work schedules and assigned specific duties.
Demonstrated and supported continuous improvement and growth mindset.
Directed administrative activities directly related to making products or providing services.
Sewing Coordinator
C.R. Laine
Mar 2021 – Aug 2022
Hickory, NC
Maintained accurate records of sewing supplies and inventory levels.
Collaborated with team members to coordinate production schedules effectively.
Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
Monitored office supply needs with consistent inventory checks and requisition approvals.
Provided guidance and mentorship to junior staff members when needed.
Developed and maintained effective relationships with vendors and suppliers.
Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
Collaborated with other departments to ensure customer orders met deadlines.
Handled administrative tasks for team members, helping projects run smoothly.
Sewing Coordinator
Lee Industries
Feb 2019 – Mar 2021
Hickory, NC
Oversaw inventory management, ensuring timely procurement of supplies for smooth operations.
Facilitated cross-functional collaboration, leading to improved project outcomes and team synergy.
Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.
Managed flow of paperwork within organization by storing, retrieving and organizing records.
Handled administrative tasks for team members, helping projects run smoothly.
Collaborated with other departments to ensure customer orders met deadlines.
Developed and maintained effective relationships with vendors and suppliers.
Waitress
Denny's
Oct 2015 – Nov 2019
Hickory, NC
Executed cash handling procedures accurately, maintaining financial integrity during shifts.
Utilized point-of-sale systems to process transactions efficiently and track sales data.
Maintained cleanliness and organization of work areas, adhering to health and safety standards.
Trained new staff on operational procedures and customer service best practices.
Resolved customer complaints effectively, leading to increased repeat patronage.
Streamlined communication between team members, resulting in improved coordination during peak hours.
Demonstrated excellent customer service skills while working in a fast-paced environment.
Managed multiple tasks simultaneously while maintaining high quality standards of service.
Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
Processed accurate cash and credit card transactions.
Continuously monitored tables for any additional requests or assistance needed by guests.
Managed closing duties such as counting money and cleaning.
Engaged in suggestive selling techniques when taking orders from guests.
Trained new employees on restaurant policies.
Collaborated effectively with restaurant staff to ensure timely delivery of orders to customers.
Answered telephones to take reservations or to-go orders.
Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
EDUCATION
Bachelor of Science (B.S.) in Communication Studies Candidate
Appalachian State University
Expected graduation May 2026
Boone, NC
Associate in Science (A.S.)
Western Piedmont Community College
May 2021
Morganton, NC
Diploma
East Burke High School
May 2011
Burke County, NC
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