IT Operations & Project Coordination Specialist

Palak Verma

Email: ***************@*****.*** Phone: +91-701******* India

PROFESSIONAL SUMMARY

Results-driven IT operations and project coordination professional with 7 years of experience, including project lifecycle support, order management systems, and cross-functional coordination in telecom and enterprise environments. Skilled in documentation, stakeholder management, and workflow optimization.

CORE COMPETENCIES

Project Lifecycle Coordination, Stakeholder & Vendor Management, Process Optimization, System Implementation Support, Documentation & Reporting, Risk Tracking, Tools: Excel, Jira (basic), MS Office

PROFESSIONAL EXPERIENCE

HCLTech – Analyst (Order Management) Aug 2024 – Present

• Manage end-to-end lifecycle of enterprise orders aligned with delivery timelines.

• Coordinate with cross-functional teams and vendors.

• Maintain documentation and track progress.

• Identify risks and support process improvements. Tech Mahindra – Senior Executive / SME Feb 2023 – Aug 2024

• Acted as SME for order workflows and provisioning projects.

• Managed stakeholder coordination and escalations.

• Supported system workflow transitions and training. Allianz Worldwide Partners – Senior Associate Feb 2022 – Feb 2023

• Managed service provisioning and vendor coordination.

• Maintained tracking reports and compliance documentation. Augur IT Consulting – Senior Associate Aug 2019 – Nov 2021

• Supported enterprise service operations and lifecycle tracking.

• Maintained system data and improved workflows.

EDUCATION

Master of Arts (M.A.) – 2022

Bachelor of Arts (B.A.) – 2018

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