Results-Driven Team Leader and Operations Specialist

Sandra K. Davidson

Orange Park, FL *****

904-***-**** • ***************@*****.***

LinkedIn: https://www.linkedin.com/in/sandra-k-davidson

Portfolio: https://bold.pro/my/sandra-kdavidson/637r

Professional Summary

Dedicated and results-driven team leader with proven experience in strategic planning, office operations, and workflow optimization. Adept at enhancing organizational efficiency through clear communication, proactive problem-solving, and staff development. Known for creating collaborative, high-performing teams and consistently exceeding performance goals. Passionate about delivering outstanding service and supporting professional growth within dynamic environments.

Skills

Adaptable, Flexible, Conflict Resolution, Teamwork, Excellent Listener, Organizational Skills, Punctual, Strong Communication, Resilient, Zoom, Microsoft Teams, Microsoft Office Suite

Work History

•Associate Team Lead, H&R Block – Jacksonville, FL

11/2020 to 04/2026

• Managed an office of 4 tax professionals and 1 receptionist for 5 years.

• Trained 4 new employees to ensure compliance with company policies.

• Led the team to accomplish all goals for 2 consecutive years including a 96.5% client retention and 97.3% conversion rate.

• Provided excellent client service leadership to staff and clients.

• Monitored staff schedules to ensure client needs were consistently met.

• Maintained and monitored office statistics weekly, exceeding seasonal goals by 10%.

•Content Scoring Supervisor, Pearson Educational Services – Remote

04/2022 to 06/2024

• Assisted scorers in assessing 5th-7th grade science responses.

• Ensured accurate scoring for educational alignment.

• Promoted to Supervisor in 2022.

•Content Scorer, Pearson Educational Services – Remote

04/2014 to 04/2021

• Scored 5th-7th grade science assessments.

• Worked collaboratively with a national team.

• Ensured scoring accuracy and educational consistency.

•Customer Service Professional, H&R Block – Jacksonville, FL

11/2015 to 04/2020

• Greeted 100+ daily clients in a fast-paced office.

• Scheduled appointments with 100% accuracy.

•Director's Secretary, Wolfson Children's Hospital – Jacksonville, FL

09/2000 to 05/2014

• Managed director’s calendar, travel, and meetings.

• Processed payroll for 35 staff.

• Coordinated monthly meetings and distributed minutes.

• Created statistical reports for surgical services distributed to leadership.

Education

Athens State University – Political Science (Completed 3 years)

Lee High School – High School Diploma

Certifications

ChatGPT – June 2025

Community Service & Volunteer Work

• Girl Scout Leader & Service Unit Secretary

• Multiple Sclerosis Society – Volunteer

• American Cancer Society / Relay for Life – Committee Member

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