Dynamic Benefits Consultant with Client Focus and Longevity Potential

Jolene Cave

Logansport, IN *****

574-***-**** - **********@*****.***

Professional Summary

Dynamic Senior Benefits Consultant with GoHealth, adept at enhancing employee relations and compliance through tailored benefits solutions. Proven track record in boosting client satisfaction and streamlining processes. Skilled in documentation and reporting, with strong relationship-building abilities that foster trust and loyalty among clients.

Skills

• Employee relations

• Healthcare industry

• Benefits Consultant

• Verbal and written communication

• Written and oral communication

• Relationship building

• Benefits explanation

• Documentation and reporting

• Benefits interpretation

• Open enrollment

• Teamwork

• Teamwork and collaboration

• Problem-solving

• Time management

• Attention to detail

• Problem-solving abilities

• Multitasking

• Excellent communication

• Adaptability and flexibility

• Self motivation

Work History

03/2021 to 09/2025 Senior Benefits Consultant

GoHealth – Remote

• Clarified benefit choices and eligibility guidelines for clients.

• Boosted job satisfaction through tailored support during benefits selection Participated in audits of benefit programs to identify process improvement opportunities.

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Ensured compliance with federal, state, and local regulations by maintaining up-to- date knowledge of relevant laws and updating internal policies accordingly.

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12/2020 to 03/2021 Insurance Agent

Liberty National Life Insurance Company – Lafayette, IN Developed comprehensive insurance plans tailored to client needs, enhancing customer satisfaction.

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• Executed comprehensive policy assessments to ensure compliance and accuracy. Educated clients on insurance products, fostering informed decision-making and trust.

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09/2020 to 11/2020 Insurance Agent

Platinum Supplemental Insurance Inc. – Varies

Conducted thorough policy reviews, ensuring accuracy and compliance with regulatory standards.

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Streamlined claims processing procedures, reducing turnaround time for customer resolutions.

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Analyzed market trends to identify opportunities for product enhancements and new offerings.

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Built strong relationships with clients through regular follow-ups and personalized service initiatives.

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Built strong relationships with clients through consistent communication and excellent customer service.

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Maintained high standards of customer service by building relationships with clients.

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Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

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05/2007 to 09/2020 Utility Worker

Tyson Fresh Meats – Logansport, IN

• Operated machinery for efficient productivity.

• Ensured compliance with health and safety regulations during daily operations.

• Conducted routine inspections to identify and resolve equipment issues promptly.

• Teamed up with colleagues to optimize workflow and increase productivity. Trained new employees on operational procedures and equipment usage best practices.

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• Kept work area clean, neat, and well-stocked to maximize productivity.

• Collected and disposed of trash and debris.

Assisted in training new hires on company procedures, safety guidelines, and job- specific tasks to ensure a consistent level of service quality across the workforce.

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Demonstrated flexibility in adapting to changing priorities, assisting in emergency situations as needed while ensuring regular duties were still completed on time.

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Education

05/2003 High School Diploma

Rochester Community High School - Rochester, IN

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