Dedicated Software QA Engineer with Customer-Focused Excellence

Hidden Level Syracuse, NY

Staff Software Test Engineer

July 14, 2025 --

-Leads the design, execution, and maintenance of testing methodologies across embedded and cloud-based systems.

-Develops, documents, and maintains test plans, test cases, and standardized SQA processes.

-Leads Test Readiness Reviews for testing cycle entrance, Management Reviews for testing cycle exit, and testing cycle Retrospective Reviews for continuous improvement.

-Builds and maintains reusable automated regression test suites integrated into GitLab CIICD pipelines using modern frameworks.

-Organizes and executes build and release activities, including versioning, packaging, and coordinating with DevOps and engineering teams for release and deployment.

-Collaborates closely with developers, DevOps, and product teams to ensure quality throughout the SDLC.

-Performs exploratory testing for new features and complex scenarios.

-Maintains high standards of documentation for test processes, defect tracking, and release validation.

-Participates in architecture and/or design reviews to ensure testability of new features.

-Mentors junior staff and establishes SQA best practices across the engineering product teams.

Collins Aerospace (Raytheon Technologies - RTX)

Tulsa OK

Software Quality Systems Engineer

June 2, 2014 – April 2025

-As Business Analyst, gathered, reviewed, analyzed, interpreted and wrote application and testing requirements and test specifications.

-Utilized ETL techniques with MySQL, SQL Server, PostgreSQL, Oracle SQL, MS Access, VAX SQL, and other database systems to extract and verify data for test case creation, execution and validation.

-Wrote and designed test plans including development of test cases, test procedures, and test scenarios using MS Word, Excel, and TestRail.

-Conducted formal and informal software testing (executed test cases, procedures and scenarios for Smoke, Functional, UAT, & Regression testing) to verify that all functional requirements have been met per specifications using Postman API, Selenium IDE, and other API and automated test tools as needed.

-Attended software Test Readiness Reviews (TRRs) to interface with developers and management for preparation of functional testing activity and documentation prior to product testing.

-Identified bugs in new and existing code, determined root causes, and suggested possible bug fixes interfacing closely with software developers and business stakeholders.

-Attended software Management Review Meetings (MRMs) after completion of functional testing to disseminate test results and approve software product(s) for deployment to field service units.

-Designed, developed and configured virtual machines (VMs), validation tools, and custom test harnesses.

-Utilized IBM Rational ClearQuest and Atlassian JIRA for configuration management and defect tracking.

-Performed Engineering software builds with vSoft FinalBuilder for Continuous Build Integrations.

-Performed hardware and software maintenance and upgrade activities on software test lab systems.

-Maintained test verification logs and related test and defect documentation using IBM Rational ClearQuest, and Atlassian JIRA & Confluence.

-As backup Configuration Management Analyst, I utilized IBM ClearQuest and vSoft FinalBuilder to perform CM duties for QA team.

-As Technical Writer for the Engineering organization, I reviewed, edited, and approved all Service Bulletins, Installation/Configuration Guides, System Admin Guides, and User Guides.

Stillwater National Bank (Bank SNB)

Stillwater OK

Software Applications Administrator

June 2013 – March 2014

-Maintained enterprise software applications, including licenses, updates and new software installs.

-Provided specialized technical expertise and user support necessary for day-to-day administration and maintenance of specialized banking software.

-Supported application acquisition, integration, development and department specific software applications and associated hardware.

-Monitored designated applications and servers, and took appropriate corrective action to prevent or minimize system down time.

-Monitored & maintained database / application SQL & security in conjunction with the Security Manager & SQL DBA.

-Provided subject matter expertise and leadership across all data warehouse, application projects and technology decisions.

-Mentored technology and business staff customers on optimal data access techniques and tools.

-Monitored and managed database backups, logs and journals, to restore/recover data as required.

-Participated in systems risk assessment and disaster recovery planning and testing.

-Developed a thorough knowledge and understanding of cross system interactions and relationships in order to develop an enterprise view of bank application areas and data needs.

-Received incoming requests for support via email and Helpdesk support, determined and executed the most effective course of action based on the client’s needs.

-Documented all calls within the Helpdesk call management system (iSupport) including description of the problem, proper classification, the initial call priority and severity levels based on the standards defined for those parameters, and the steps taken to resolve the issue.

-Drove suggestions and ideas for process improvements, improving client satisfaction, improving operational effectiveness, building teamwork, and participated in some management meetings.

Honeywell (MidCom Consulting)

Phoenix AZ

Senior Advanced Software Engineer

July 2012 – May 2013

-Performed and managed Boeing Flight Control Systems software builds and deployments to sandbox and shared development environments, utilizing Python automation scripts or manual deployment methods.

-Administered and maintained version control systems for Boeing 787 Flight Control Systems software and development projects.

-Supported Build Team external requests for creation, maintenance and synchronizations of build environments as Test team focal contact.

-Created, enhanced, managed, and maintained deployment scripts as required.

-Researched, selected and maintained tools to support software build/release process and other applications for Boeing Flight Control Systems build team.

-Authored, maintained, and managed internal documentation such as build procedures, processes, policies, work instructions and installation plans or notes.

-Maintained and administered metrics collection activities and metrics databases.

-Documented compliance with Boeing, Honeywell and governmental or organizational metrics, policies, procedures, and guidelines in adherence to stated laws, regulations, goals and objectives.

ConocoPhillips (TEK Systems Consulting)

Bartlesville OK

SAP Automated Test Designer/QA Analyst

October 2011 – May 2012

-Designed automated test scripts with SAP Test Acceleration and Optimization (TAO 1 & 2) utilizing HP (Mercury—now HP) Quick Test Professional (QTP, now UFT) and HP Quality Center software design tools.

-Designed, created and executed test plans, test scripts, and test cases, while integrating computing systems, applications, and databases as required.

-Developed and maintained test documentation, requirements, specifications, & legacy documentation.

-Conducted systems, functional, integration and regression testing; verified and tracked results; reported on, and tracked issues and defects including defect resolutions.

-Interfaced daily with business owners and peer analysts for issues, design, and problem resolutions.

-Reviewed requirements, test scenarios and worked closely with business functional analysts and SMEs to develop and validate automated testing scripts.

-Provided support and assistance in troubleshooting, creation and enhancement of automated test scripts.

-Championed industry best practices for software test design and testing procedures for the Testing Center of Excellence (TCOE) within ConocoPhillips business organizations.

Saint-Gobain/Verallia (GanSys Consulting)

Sapulpa OK

SAP Implementation Support Analyst

November 2010 – March 2011

-Participated in full Enterprise-Wide SAP Implementation at Plant level.

-Provided 1st Level Application Support for SAP Implementation.

-Trained End Users in SAP Application usage.

-Developed and maintained documentation and training materials for SAP usage customized for Sapulpa glass manufacturing plant.

-Interfaced between plant and global support (Enterprise-Wide) teams to determine best solutions for converting legacy business applications to SAP.

-Performed testing on new solutions for SAP applications prior to teaching plant personnel new procedures.

The Society of Exploration Geophysicists (SEG)

Tulsa OK

Software Build & Release Analyst

August 2008 – July 2010

-Performed and managed software builds and deployments to sandbox and shared development environments and built automation scripts or utilized manual deployment methods as required.

-Administered and maintained Subversion and Atlassian Bamboo version control systems for software development projects.

-Participated in Agile software development team environment utilizing the Scrum Agile methodology within 3-4 week Sprint cycles.

-Created, enhanced, managed, and maintained Manual & Automated deployment scripts.

-Researched, selected and maintained tools to support software build/release process and other applications for IT support team and staff business analysts.

-Authored, maintained, and managed internal documentation such as build procedures, processes, policies and installation plans or notes.

-Maintained and administered metrics collection activities and metrics databases.

-Assisted customers in resolving application or access problems (Applications Support).

-Reviewed developers’ coding products for adherence to company coding standards and Industry best practices for configuration management standards.

-Administered and maintained configuration management and version control over all projects.

-Conducted audits and peer reviews for software quality assurance (SQA) & software configuration management (SCM) of all system and software code and documentation to verify accuracy, standard conventions, and adherence to stated policies and procedures.

-Documented compliance with governmental and organizational metrics, policies, procedures, and guidelines in adherence to stated and/or mandated laws, regulations, goals and objectives.

-Enhanced, championed, and maintained agile continuous integration environments.

-Translated functional and technical requirements into use cases, test scenarios and test cases.

-Executed test plans, scenarios, and test cases at multiple milestones within the development process.

-Conducted final QA (UAT & Regression) testing to approve products and applications for release into production (live) environments

-Utilized, created and maintained “back-end” databases using RDBMS tools such as Direct SQL (no GUI— DEC SQL), Oracle SQL Developer, MS Access Query Builder, Enterprise Developer/Viewer (MS SQL), MySQL Query Browser (MySQL), and SQL Server Express (MS Server SQL)to validate and verify test results and to conduct data mining (ETL) to glean data used for testing scenarios.

-Assisted Project Manager by maintaining software licenses (Atlassian Bamboo, JIRA, etc.).

-Maintained and managed software licenses with MS Excel and Access databases that I created.

-Monitored websites and web applications availability via Oracle WebLogic Server tools for performance and maintained logs and reported on website uptime/downtime to other departments and customers.

-Utilized Atlassian suite of tools such as JIRA, Bamboo, and Confluence for Issue & Defect (bug tracking), Build and Release and Continuous Integration Management, and Documentation Wiki.

-Used iMIS Association Management System (AMS), Documentum (CMS) & Liferay WCM --Content Management Systems (CMS) to manage and assist member service staff and society membership.

-Monitored and responded to website mail and reset user (online) passwords as required.

ConocoPhillips (Oak Tree Software) Bartlesville OK

SAP Automated Test Designer/QA Analyst

March 2008 – November 2010

-Designed automated test scripts with SAP Test Acceleration and Optimization (TAO 1) utilizing HP (Mercury—now HP) Quick Test Professional (QTP, now UFT) and HP Quality Center software design tools.

-Championed industry best practices for software test design and testing procedures for the Testing Center of Excellence (TCOE) within ConocoPhillips business organizations.

-Designed, created and executed test plans, test scripts, and test cases, while integrating computing systems, applications, and databases as required.

-Developed and maintained test documentation, requirements, specifications, & legacy documentation.

-Conducted systems, functional, integration and regression testing; verified and tracked results; reported on, and tracked issues and defects including defect resolutions.

-Interfaced daily with business owners and peer analysts for issues, design, and problem resolutions.

-Reviewed requirements, test scenarios and worked closely with business functional analysts and SMEs to develop and validate automated testing scripts.

-Provided support and assistance in troubleshooting for automated test scripts.

Bank of Oklahoma (GDH Consulting)

Tulsa OK

QA Software Tester and Business Analyst

September 2007 – March 2008

-Gathered, researched, designed and developed functional requirements and created gap analyses and solutions for software upgrades and conversions.

-Researched and documented systems and designed/wrote test plans, test scripts, test cases, training guides, and expected results for software applications, programs, and upgrades.

-Developed and documented data conversion plans and procedures.

-Designed, created and executed test plans, test scripts, and test cases, while integrating computing systems, applications, and databases as required.

-Developed and maintained test documentation, requirements, specifications, & legacy documentation.

-As Business Analyst, gathered, reviewed, analyzed, interpreted and wrote application and testing requirements and test specifications.

-Utilized ETL techniques with MySQL, SQL Server, PostgreSQL, Oracle SQL, MS Access, VAX SQL, and other database systems to extract and verify data for test case creation, execution and validation.

-Documented test results and wrote technical reports describing test results and metrics for both “Black Box” (e.g. Use Case testing) and “White Box” (e.g. Control Flow and/or Data Flow testing) QA testing paradigms.

-Conducted systems, functional, integration and regression testing; verified and tracked results; reported on, and tracked issues and defects including defect resolutions.

-Determined best course of action for data mapping of database conversions utilizing MS Access and other Relational Databases.

-Interfaced daily with vendors and peer analysts for issues, design, and problem resolutions.

-Created and executed test scripts and ad-hoc testing as required.

L3 Communications (Aeromet)

Jenks OK

Senior Configuration Management (Software/Hardware) Analyst

October 2005 – August 2007

-Established QMS Programs for Software and Hardware control per DoD contract requirements and ISO 9001 principles.

-Planned and administered Software Configuration Management efforts on all projects.

-Chairman of Configuration Control Board with oversight of all Software & Hardware configuration activity.

-Ensured Software Configuration Management execution in accordance with contract and recognized software principles and industry best practices (e.g. CMM/CMMI & AS9100 process models).

-Participated in collection of metrics, data, and verifications of CMM/CMMI level 1 in preparation for CMMI & AS-9100 audits.

-Enhanced and created procedures in compliance with CMM/CMMI models for compliance and verification/validation in preparation of CMMI & AS-9100 audits.

-Reviewed, analyzed, documented, created, and administered policies and procedures to support configuration, data management, and recovery strategies/requirements as required.

-Administered and maintained the Data Management Technical Data Library and Engineering Technical databases.

-Coordinated with responsible engineering and technical points of contact for delivery of contract data requirements listings (CDRL’s) and maintained accountability records and databases.

-Identified and complied with regulatory and contractual requirements and administered contractual requirements tracking logs and systems.

-Supported Configuration Manager in facilitating software and hardware change request processing.

-Maintained and managed software licenses with MS Excel and Access databases that I created.

-Carried out day-to-day tasks in accordance with CM and DM policies, best practices and procedures.

-Interfaced daily with multiple disciplines such as Engineering, Procurement, Contracts, Data Management, Manufacturing, Upper Management, third-party vendors, contractors and (DoD) customers.

-Primary contract worked on was the High Altitude Observatory (HALO) program for the U.S. Department of Defense supporting BMD technology development, National Missile Defense (NMD), and Theater Missile Defense (TMD) programs.

-Managed documentation and maintenance of policies, procedures, work instructions, technical papers, whitepapers, and official company and intra-company correspondence.

-Created and maintained database(s) and tracking logs for intra-company documentation and correspondence and external communications.

-Created, maintained, and provided guidance in writing policies, procedures and work instructions for company and intra-company recordkeeping and documentation for compliance with governmental and organizational metrics, policies, procedures, and guidelines in adherence to stated and/or mandated laws, regulations, goals, objectives and industry-wide best practices.

-Maintained files, logs, and backups for disaster recovery and risk management of all company documentation, policies and procedures both locally and in offsite storage.

-Maintained and managed software licenses with MS Excel and MS Access databases that I created.

-Created and maintained Asset Tracking database(s) using MS Excel & MS Access for computing software that I created.

-Created and managed Subversion software repositories for developers to utilize for configuration management and version control.

-Assisted Project Managers create, define and document risk management and disaster recovery procedures and policies.

-Scanned, filed, logged, tracked, and maintained all company correspondence data and documentation.

-As Data Management Focal, I linked scanned PDF documents to master change management files and added proper company and Engineering watermarks to PDF documents as required.

The Boeing Commercial Airplanes Company

Wichita KS

Business Computing, QA & Software Applications Analyst

December 1987 – June 2005

-Participated in all phases of the software systems development life cycle (SDLC), using common COTS, and proprietary software development tools, methodology, procedures, and processes.

-As Business Analyst, gathered, reviewed, analyzed, interpreted and wrote application and testing requirements and test specifications.

-Utilized ETL techniques with MySQL, SQL Server, PostgreSQL, Oracle SQL, MS Access, VAX SQL, and other database systems to extract and verify data for test case creation, execution and validation.

-Designed, tested, and integrated computing systems and databases (DEC, MS Access, SQL, etc.).

-Analyzed specific systems applications, providing implementation and sustaining support; including subsequent integration with associated applications or systems.

-Participated in Joint Application Development (JAD), Quality, and Kaizen teams to determine and document systems' structure, architecture, design, and scope to create functional procedures.

-Created daily, weekly, monthly and yearly tape backups of systems for risk management, configuration management, and disaster recovery utilizing DEC TK70 & Data8 (8mm) data storage systems.

-Maintained configuration library of system(s) backups and restored systems from backups as required utilizing DEC TK70 & Data8 (8mm) data storage systems.

-Created, prepared, and presented Training materials and conducted training classes for end users on new and revised software applications.

-Maintained and managed software and hardware licenses with MS Excel and MS Access databases that I created as Computing Focal.

-Created and maintained Asset Tracking database(s) using MS Excel & MS Access for computing hardware as Computing Focal.

-Analyzed processes to determine requirements for additional measurements and metrics collection.

-Maintained and administered metrics collection activities and databases.

-Assisted customers in resolving application problems from customers' identification of problem including minor troubleshooting through service restoration including 24x7 On-Call Support.

-Conducted audits and peer reviews for software quality assurance (SQA) & software configuration management (SCM) of all system and software code and documentation to verify accuracy, standard conventions, and adherence to stated policies and procedures and industry-wide best practices.

-Ensured software configuration management execution in accordance with contract and recognized software principles and industry best practices (e.g. CMM/CMMI & AS9100 process models).

-Participated in collection of metrics, data, and verifications of CMM/CMMI level 3—5 to roll up to the software engineering process groups (SEPG) in preparation for CMMI - SCAMPI audits.

-Enhanced and created procedures in compliance with CMM/CMMI models for compliance and verification/validation of SCAMPI audits.

-Utilized Configuration Management System (CMS) within DEC/VMS OS to effectively manage configuration items and move artifacts between software environments (Development, Test, Production, etc.).

-Utilized, Created and Maintained “back-end” databases using RDBMS tools such as Direct SQL (no GUI— DEC SQL), Oracle SQL Developer, MS Access Query Builder, Enterprise Developer/Viewer (MS SQL) to validate and verify test results and to conduct data mining to glean data (ETL) used for testing scenarios.

-As part of this software development team, I assisted in many projects that saved the company money by streamlining processes and procedures—in one case we accomplished a major system(s) upgrade in our facility that finished ahead of schedule (3 weeks) and under budget, saving the company approximately $1.2 Million dollars.

-Provided guidance and training to customers in the use of applications, data files, and databases to retrieve and manipulate data effectively.

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