Customer Service Professional with Empathy and Integrity

Richield Farquharson

Gazeland District, Brinkley, Junction P.O.

St. Elizabeth, Jamaica

Email Address: ***********@*****.***

Tel. # 876-***-****/876-***-****

Objective:

Exceptionally sensitive and dedicated customer service representative, with a strong record of active listening, customer service and time management skills, as well as empathy conflict resolution skills and client satisfaction.

Seeking an opportunity to enhance work experience, in order to better my future endeavors, and professional growth in the work field and gain the ability to be efficient in my work ethics and analytical skills coupled with the motivation to work with clients, in the most effective and efficient manner to enhance satisfying solutions to complex problems.

Profile:

Positive attitude towards a working environment and critical thinking.

Strong interpersonal skills with the ability to deal with various clients.

Adaptable.

Ability to maintain a clean and healthy environment.

Ability to work well within a team environment with an approachable and friendly demeanor.

Highly reliable, punctual and trustworthy professional with extensive experience in handling confidential information with integrity.

Ability to build client loyalty and engagement

Work Experience:

D& R Restaurant, Beadles Plaza Santa Cruz

Position: Cashier/Supervisor

Aluminum Partners of Jamaica

Position: Trainee/Maintenance worker.

St Elizabeth Health Department. - Jamaica

Position: Public Health Officer Assistant- community health work program.

Black River Hospital. – Jamaica

Position: Medical Records Clerk

C W & J Co-operative Credit Union. - Jamaica.

Position: Customer Service Representative and Teller

Relevant skills gained and Daily assignments

Active listening skills

Empathy

Conflict resolution

Problem solving

Managing daily operations

Attend to the emotional well-being of customer/client

Interpersonal Skills

Relevant skills gained and Daily assignments

Registration of new clients and the retrieval and processing of goods

Making and cancellation of doctor’s appointments

Registration and preparation of patients for administration in a health care facility

Relevant skills gained and Daily assignments

Excellent interpersonal skills, to help clients feel comfortable under my care.

Reducing client’s anxieties while communicating medical information in clear language as well as helping clients to maintain a calm demeanor.

Enhancing the sense of socialization, to ease the feeling of loneliness, rejection, and depression.

Replacing the negative energy with comfort, a sense of well-being, and connections to a family setting.

Complete and submit documentation in accordance with agency guidelines.

Facilitate games and other activities to engage clients.

Clean and organize clients’ living quarters.

Maintain a clean orderly and well-stocked environment.

Administer simple range of motion exercises.

Document records on daily tracking sheets.

Use Positive Language to enhance customers’ positive interaction

Education:

Sole’co Energy’s Women in solar Training 2022---Jamaica

Derrick Rochester Campus (Heart Trust) 2014---Jamaica

Peterfield Vocational Training Center (Heart Trust) 2008---Jamaica

Alumina Partner of Jamaica (Alpart Training Center) Heart Trust---2004-Jamaica

National tool and engineering Institute (Heart Trust) 1998-- 2004--Jamaica

Black River High School 1987 --Jamaica

Certificates:

Canadian Red Cross First Aid CPR/AED training certification

Customer Service and Patient care Training at the Mandeville hotel

Canadian Red Cross First Aid Opioid poisoning Emergency certification.

Canadian Safe Check WHMIS.

Canadian Safe Check Advance Food Safety Handlers Certification.

Canadian Safe Check Food Allergy Awareness.

Canadian Safe Check Mental Health Awareness.

Professional Affiliations:

Caribbean Examination Council (Accounts): Range 1

Caribbean Examination Council (English): Range 3

Caribbean Examination Council (Mathematics): Range 3

Caribbean Examination Council (History): Range B

Caribbean Examination Council (Human and Social Biology): Range C

National Vocational Qualification of Jamaica.

Electrical Installation: Level 2

Industrial Apprenticeship Programme: Alpart/Heart Trust/NTA (NVQJ)

Mechanical Maintenance: Level 2 (NVQJ)

Pipe Fitting: Level 2(NVQJ)

Welding: Level 2 (NVQJ)

C P E Centrifugal Pump Training Program (NVQJ)

Petersfield Vocational Training Training Center

Sole’co Energy’s Women in solar Training

References: Available upon request.

Contact this candidate