Pharmacy Technician with Customer-Focused Expertise

IS Indira Severin

Clearwater, FL ***** 954-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. SKILLS Pharmaceutical Preparation

Pharmacy Operations

Drug Inventory Control

Pharmaceuticals Mixing

Prescription Filing

Cash Register Operations

Team Collaboration

Managing Prescription Refills

Updating Medication Histories

Patient Confidentiality

Problem-Solving Skills

Manual and Automated

Medication Dispensing

Staff Development

Pharmacy Records Management

Drug Storage Procedures

HIPAA Regulations

Regulatory Compliance

FDA and HIPAA Compliance

Proper Labeling

Insurance Billing

Prescription Pricing

Refill Requests

Stocking Medications

Prescriptions Management

Equipment Cleaning and

Maintenance

Inventory and Supply

Management

Prescription Filling and Labeling

Profile Updating

Fill Orders

Inventory Purchasing

Mathematical Aptitude

Staff Leadership

Medication Side Effect Knowledge

Organization and Prioritization

Medication and Equipment

Invoicing

Label Products

Safety Protocols and Risk

Management

Resolving Complaints

Serve Customers

Routine Inspections

Disposable Syringes

Patient Data Management

Systems

Assisting Pharmacists

High-Volume Environments

HIPAA

WORK HISTORY CERTIFIED PHARMACY TECHNICIAN 04/2004 to CURRENT Publix Pharmacy 4701 Park Blvd Pinellas Park Florida 33760 Answered incoming phone calls and addressed questions from customers and healthcare providers.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items. Communicated directly with doctors offices via telephone, fax, and email. Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Assisted in preparation, distribution, and storage of pharmaceuticals. Counted, measured, and compounded medications following standard procedures.

Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Stocked, labeled and inventoried medication to keep accurate records. Maintained drug inventory levels by ordering necessary medications and supplies.

Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

Resolved non-routine issues like third-party billing, computer system and customer service issues.

Collected co-payments or full payments from customers. Maintained proper drug storage procedures, registries, and records for controlled drugs.

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments. Reviewed and verified customer information and insurance provider information.

Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Supervised Number pharmacy technicians and coordinated day-to-day assignments.

EDUCATION Associates In Arts 05/2014

Saint Petersburg College, 6605 5th Ave N, St Petersburg, FL 33710 CERTIFICATIONS CPhT - Certified Pharmacy Technician

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