Sales and Customer Service Leader with Management Experience
Resume:
Yvonne Gonsalves
Carson, CA
***********@***.***
**Professional Experience**
**Office Manager**
Adler Pool Tables – Hawthorne, CA
**** – 2010
- Managed daily operations of a busy office supporting sales and manufacturing teams
- Coordinated schedules, handled vendor communications, and maintained inventory records
- Oversaw budgeting and expense tracking, ensuring cost-effective purchasing
- Supervised administrative staff and supported HR functions including onboarding
- Managed payroll processing for all employees, ensuring accuracy and timely distribution
- Prepared financial documentation and reports for CPA to support tax filings and audits
**Customer Service Representative**
Bruder Toys – Hawthorne, CA
2019 – 2021
- Provided friendly and efficient support to customers via phone and in-person
- Resolved product inquiries, order issues, and service complaints with professionalism
- Maintained accurate records of customer interactions and transactions
- Collaborated with warehouse and sales teams to ensure timely order fulfillment
- Assisted in processing returns and exchanges, ensuring customer satisfaction
**Volunteer Experience**
USS Iowa Museum – San Pedro, CA
Volunteer, 2021 – 2022
- Assisted museum staff with guest services and event coordination
- Guided visitors through exhibits and shared historical insights
- Supported administrative tasks and helped maintain public areas
- Contributed to preserving naval heritage and enhancing visitor experience
-**Education**
San Pedro High School – San Pedro, CA
High School Diploma, Class of 1977
**Skills**
- Proficient in Microsoft Word and Excel
- Experienced in office administration and payroll management
- Strong organizational and communication abilities
- Skilled in budget tracking and vendor coordination
- Familiar with preparing financial documents for CPA review
Contact this candidate