Data Entry and Customer Service Specialist
Resume:
Amy Mehta
Hoffman Estates, IL *****
***********@*****.***
Professional Summary
· Having good experience in Data Entry and Customer Service.
· Comfortable performing repetitive administrative duties.
· Comfortable navigating through Microsoft Office Suite including Word, Excel and PowerPoint.
· Office duties: faxing, filing, copying, data-entry and other duties as needed.
· Typing Speed: 50- 60WPM.
· Reliable and dependable, capable of following tasks through to completion.
· Worked in a fast-paced call center environment.
· Great attention to detail.
· Demonstrated decision making abilities.
Work Experience
Customer Service
Home Depot-Elk Grove Village, IL
April 2024 to Present
Outstanding Customer Service
Processing Sales Transactions
Promoting Products and Services
Cash Handling
Customer Service/Administrative Assistant/Marketing Asian Marketing Services-Des Plaines, IL
February 2023 to July 2023
· Handled inbound outbound phone calls.
· Heavy calendar management proactively identified and resolved scheduling conflicts.
· Coordinated and scheduled meetings as requested; prepared agendas; sent timely reminders.
· Assisted department with projects.
· Meeting/event management to include on-site and off-site conference facilities.
· Maintained customer records, correspondence (MS Word).
· Promoted products and services.
Call Center Representative
DialAmerica/USBank-Oak Brook, IL
August 2020 to December 2020
Responsibilities:
· Responsible for handling inbound and outbound calls of clients regarding debit and credit card.
· Answered client’s questions and inquiries with respect to their Credit and Debit card.
· Responsible for Data Entry, Entering and updating client files, Address and other legal information in the system.
· Responsible for do research for client’s problem. Customer Service Representative Responsibilities
Fifth Third Bank-Mount Prospect, IL
October 2018 to November 2019
· Provided excellent customer experience in a friendly, courteous manner.
· Performed daily customer transactions with professionalism.
· Maintained very good balancing records.
· Informed customers about sales and service delivery options.
· Assisted customers with phone queries, Identified customers’ needs.
· Cross-Selling financial products and services.
· Recommended appropriate products and services matching customer’s needs, Opened new accounts.
· Provided excellent personalized banking services to customers as per Policy and Procedures.
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Administrative Assistant/Customer Service/Sales Responsibilities New York Life-Downers Grove, IL
October 2007 to August 2018
· Provided Outstanding Customer Service/Promoted Products/Services.
· Handled Clients’ Insurance related forms for Processing, handled telephone queries, and updated client files as well as monitored and responded email request.
· Responsible for Customer Correspondence and Set up Sales Appointments, Travel Arrangements.
· Prepared Quotes and Presentations.
· Exposure to Life, Medical and Business Policies. Cashier/Customer Service/Sales Responsibilities
Home Depot-Darien, IL
May 2003 to June 2006
· Handled Cash accurately and efficiently.
· Processed sales transactions – cash, checks, credit/debit cards.
· Processed payments on accounts.
· Promoted store products/credit cards and services.
· Assisted customers by suggesting a product according to individual’s needs. Personal Banker Responsibilities
All American Bank-Des Plaines, IL
July 2004 to September 2005
· Informed customers about bank’s sales and service delivery options.
· Cross-Selling/Identified customers’ needs.
· Recommended appropriate products and services matching their needs.
· Opened new accounts.
· Provided excellent personalized banking services to customers as per Policy and Procedures.
Education
Associate Degree in Accounting
Macomb County College-Warren, MI, US
Skills
• MS Outlook
• Microsoft Word
• Cash Handling
• Access
• (Certificate in) Medical Billing and Coding
• Customer Service/Cross-Selling
• Maintaining Database
• Accounts Receivable
• Scheduling Appointments
• coordinating business meetings.
• Excel
• Accounts Payable
• Making Travel Arrangements
• Bookkeeping
• QuickBooks
• Data Entry
Certifications and Licenses
Medical Billing Certification
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