Cloud & Network Engineer with 4+ Years Experience

AMRUTH VAILALA

LinkedIn: https://www.linkedin.com/in/vailala-a-8b6745113

Phone: 505-***-**** Email: *************@*****.***

SUMMARY:

Cloud and Network Engineer with 4+ years of experience designing, implementing, and managing hybrid cloud infrastructure and enterprise networks across AWS, Azure, and on-premises environments

Expertise in cloud-native services (EC2, S3, Lambda, VPC), network backbone operations (routing, VPN, load balancers, firewalls), and Infrastructure as Code automation (Terraform, Ansible, Python)

Hands-on experience with multi-cloud networking, SD-WAN, containerization (Docker, Kubernetes), and CI/CD pipeline implementation for seamless hybrid cloud operations

Proficient in network monitoring and optimization using Splunk, SolarWinds, CloudWatch, and Wireshark to ensure high availability, performance, and security compliance

Strong collaborator experienced with ServiceNow, ITIL practices, and incident response, with proven ability to troubleshoot complex network and cloud infrastructure issues

EDUCATION:

Master of Science from Lewis University, Computer Science, Albuquerque, New Mexico, USA. Dec 2025

Bachelor of Technology from JNTUH, ECE, Hyderabad, Telangana, India. Apr 2019

TECHNICAL SKILLS

Networking & Protocols: TCP/IP, BGP, OSPF, MPLS, VLAN, NAT, VPN (IPsec, SSL, Cisco Secure Client VPN), DNS, TLS/mTLS, HTTP/HTTPS, FTP/SFTP, SNMP, SMTP

Load Balancers & ADCs: F5, NGINX

Firewalls & Security: Palo Alto, FortiGate, Check Point, Juniper SRX, Threat Prevention

Cloud Platforms: AWS (EC2, VPC, S3, Direct Connect, Route 53), Azure (VPN Gateway, NSG), GCP (VPC, IAM, Networking)

Automation & Scripting: Ansible, Terraform, Python, Bash, PowerShell

Monitoring & Observability: Splunk, SolarWinds, Wireshark, Nagios, Prometheus, Grafana, PRTG

Tools & Practices: ServiceNow, ServiceDesk Plus, ITIL (Incident/Change Management), GitLab CI/CD, Agile, DevOps

Operating Systems: Windows Server (2016/2019), Linux (RHEL, Ubuntu, CentOS)

Databases: MySQL, PostgreSQL, MongoDB, AWS Redshift, ElasticSearch

Certifications: Introduction to information technology and aws cloud, aws cloud technical essentials

PROFESSIONAL EXPERIENCE:

Client: State Employees Credit Union, Santa Fe, New Mexico Mar 2026 – Present

Role: Network Administrator

Responsibilities:

Monitored and maintained enterprise network infrastructure including Cisco switches, FortiGate firewalls, and IPsec VPN tunnels across 7 branch offices to ensure continuous banking operations

Managed and troubleshot SD-WAN configuration with dual ISP failover (Lumen primary, Comcast backup) ensuring high availability and seamless traffic routing across all locations

Configured and maintained VLAN segmentation and 802.1Q trunking on Cisco 2960 switches to enforce network security policies and traffic isolation between staff, VoIP, guest, and server segments

Administered FortiGate firewall policies, NAT rules, and security profiles to control traffic flow between VLANs, branch sites, and internet-facing services

Monitored network health and performance proactively using PRTG Network Monitor, responding to alerts for device availability, bandwidth utilization, and interface errors

Provided end-to-end helpdesk support via ServiceDesk Plus ticketing system, resolving incidents related to PC connectivity, VoIP phones, printers, WiFi, and branch network outages

Configured and maintained QoS policies and voice VLANs on Cisco switches to prioritize VoIP traffic and ensure call quality across all branch locations

Managed IPsec VPN tunnel lifecycle including monitoring, troubleshooting, and restoration of site-to-site tunnels between headquarters and branch offices

Coordinated with ISP vendors (Lumen and Comcast) to report and resolve WAN circuit outages, tracking resolution to minimize downtime impact

Documented network topology, IP addressing schemes, VLAN assignments, and standard operating procedures to maintain accurate infrastructure records

Environment: FortiGate Firewall, Cisco 2960 Switches, IPsec VPN, SD-WAN, PRTG, ServiceDesk Plus, VoIP/QoS, VLAN, 802.1Q Trunking, TCP/IP, DNS, DHCP

Client: Infosys, Hyderabad, India Jan 2022 –Jan 2024

Role: Network Analyst

Responsibilities:

Supported global cloud and enterprise network operations, including backbone routing, VPN services, and firewall rule validations (Palo Alto, Juniper).

Managed routing and switching (BGP, OSPF, VLANs, NAT, VPNs) and ensured secure application connectivity.

Configured and maintained load balancers and ADCs (F5, NGINX) to optimize application delivery and availability.

Troubleshot and resolved incidents across hybrid multi-cloud environments (AWS, Azure), ensuring SLA compliance.

Participated in 24/7 on-call rotation, resolving urgent operational events and conducting root cause analysis.

Used Ansible and Bash scripts to automate patching, upgrades, and SSL certificate renewals.

Monitored network performance (latency, capacity, availability) using Splunk, Wireshark, Nagios, escalating issues proactively.

Collaborated with SRE and security teams to improve reliability and enforce compliance policies.

Environment: Palo Alto Firewall, VPN, SSL/TLS, TCP/IP, BGP, F5, NGINX, ServiceNow, AWS, Azure, Linux, Ansible, Terraform, Wireshark, VMware

Client: Mobikwik, Hyderabad, India May 2019 – Jan 2022

Role: Junior Cloud Operations Analyst

Responsibilities:

Supported multi-cloud operations (AWS, Azure), provisioning and monitoring EC2, S3, VPC, and VPN connectivity.

Conducted troubleshooting of DNS, VPNs, and latency issues across hybrid cloud environments.

Assisted with firewall rule validations (Check Point, Palo Alto) for secure connectivity and file/message transfer.

Automated operational tasks using Python and Ansible, reducing manual interventions and improving efficiency.

Participated in incident response and change management with ServiceNow, ensuring SLA adherence.

Assisted in cybersecurity audits, contributing to endpoint hardening and compliance reviews.

Environment: AWS (EC2, S3, VPC, VPN), Azure Networking, Check Point Firewall, ServiceNow, SSL/TLS, Python, Ansible, VMware, Monitoring Tools

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