Front Desk & Guest Services Specialist
Resume:
**************@*****.***
Objective I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. Education Montego Bay Community College 2022-2024
Allied Health-Geriatric Care - NVQ-J Level 2
Little London High School 2008-2013
School Leaving certificate & Eight CXC pasess -
Mount Airy All Age School 2002-2008
School Leaving Certificate -
Experience High Life Resort & Spa
Front Desk Agent/ Human Resources Assistant 2023 - 2024 Manage high volume of data input
Covered front desk reception area frequently by checking in and out guest, make reservations, arranging excursion, greeting both in-house & outhouse guest, answering questions etc.
Helped project managers to coordinate resource and paperwork necessary to complete assignments.
Prepared professional business correspondence, including letters, invoices and basic contract language.
Handled calls each day, skillfully managing multi-line telephone system to answer questions, route calls and take messages.
Complete work schedule, Managed calendars, and arranged appointments. Open, sorted and routed incoming mail, answering correspondence, and prepared outgoing mail.
Delivered messages and ran errands.
Calculating payroll and vendor payment
Hedonism 11
Front Desk Agent/ Concierge Agent 2022 - 2023
Check in V.I.P guest
Prepare complimentary packages all guest celebrating a special occasion. Taking guest and luggage to the rooms while giving brief orientation of property Make Dinner Reservations
Plan and coordinate wedding and Vow renewals.
Managing and Documenting complains, incidents and guest reviews. Open, sorted and routed incoming mail, answering correspondence, and prepared outgoing mail.
Dealia Woolcock
Good Hope District
Negril P.O
Westmoreland
making reservations for excursions
Torpedo Loan
Front Desk Agent 2018 - 2022
Yun's One Stop Supermarket
cashier 2017 - 2018
J.U.T.A Tours Negril Chapter
Receptionist 2013 - 2013
Two weeks Vocational Training
Achievements &
Awards
Best Customer Service -2023
Employee of the Year- 2023
completion of Front Desk Training Certificate
Skills
Interests
Good organization skills Able to make a decision in crucial cases. Attention to detail and accuracy. Time Management skills Computer skills- Microsoft word, Excel PowerPoint and outlook. Team leadership Singing, Spending time with my Children, Cooking and widening my knowledge.
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