Customer-Focused Operations Specialist and Assistant Manager

Alesha Darner

Arnold, MO ***** 314-***-**** ****************@*****.***

Work Experience

Client Relations Coordinator

Chesterfield Lawns And Landscapes Chesterfield, MO September 2025 to Present

• Managed billing processes and invoicing accuracy

• Handled high-volume incoming phone calls and customer inquiries

• Responded to client and internal emails in a timely, professional manner

• Set up new customer services and maintained account records

• Verified and tracked crew hours

Assistant Manager

Sonic-Chesterfield MO

January 2019 to Present

Support daily restaurant operations, including food prep, customer service, and shift management Supervise and train team members to maintain quality service and safety standards Handle inventory control, ordering supplies, and monitoring food costs Assist in scheduling, payroll, and performance evaluations Resolve customer complaints promptly and professionally Ensure compliance with health, safety, and company policies Work closely with the general manager to meet sales goals and operational targets Dental Business Assistant

Hartland Dental

April 2025 to October 2025

Manage front desk operations, including scheduling patient appointments, handling phone calls, and greeting patients Verify dental insurance, process claims, and manage billing and payments Maintain accurate patient records and ensure compliance with HIPAA regulations Coordinate communication between patients and clinical staff to ensure smooth workflow Handle administrative tasks such as daily reporting, data entry, and supply ordering Customer Service Representative

Resla-Fenton MO

May 2024 to November 2024

Provide high-level customer service support for clients renting Tesla vehicles Assist customers with reservations, vehicle check-ins/returns, and inquiries about electric vehicle features Educate clients on Tesla technology, charging procedures, and driving guidelines Resolve customer concerns efficiently to ensure satisfaction and loyalty Coordinate with fleet management and maintenance teams to ensure vehicle readiness Handle billing, payment processing, and rental agreements accurately CSR - Customer Service Representative

Hyspeco Inc Olivette, MO

September 2022 to April 2024

Provide responsive and knowledgeable customer support for hydraulic equipment, parts, and services Assist clients with order placement, product inquiries, quotes, and technical support Coordinate with sales, warehouse, and service teams to fulfill customer needs efficiently Manage order tracking, returns, and warranty claims with accuracy and professionalism Maintain strong customer relationships through clear communication and problem-solving Ensure customer satisfaction while meeting company service and performance goals Customer Service Coordinator

Engineered Power Systems Maryland Heights, MO

August 2020 to September 2022

Coordinate service appointments and dispatch technicians for forklift battery maintenance, repairs, and installations Serve as the main point of contact for customers, handling service requests, scheduling, and follow-ups Maintain service records, track work orders, and ensure timely job completion Communicate with internal teams (technicians, sales, warehouse) to ensure smooth operations and customer satisfaction Order parts and supplies as needed to support service operations Provide excellent customer support by resolving issues quickly and professionally Nanny

Kayle Dunakey Ellisville, MO

April 2000 to June 2021

Provided attentive care for children from newborn through age 15 Supported infant care including feeding, diapering, sleep routines, and developmental activities Assisted older children with homework, school preparation, and daily routines Planned age-appropriate activities, outings, and educational play Prepared meals and snacks while maintaining dietary preferences ( including medications) Maintained a safe, structured, and nurturing environment Communicated regularly with parents about schedules, behavior, and development Assistance in all household areas including vet visits and grocery shopping. Customer Service Representative/ Patient Care Tech Mercy St. Louis, MO

August 2010 to August 2020

Provide front-line customer service by assisting patients with appointment scheduling, inquiries, and registration Coordinate and schedule appointments for various hospital departments, ensuring accuracy and efficiency Verify patient information, insurance coverage, and referral requirements Handle a high volume of phone calls while maintaining a professional and compassionate demeanor Communicate with clinical staff to ensure proper scheduling and patient flow Maintain accurate records and uphold patient confidentiality in compliance with HIPAA regulations

· Took inbound/outbound calls to help patients schedule appointments and procedures

· Took insurance information as well as payments

· Setup payment plans

· Went over all information need for test or appointment

· Went over medications

· Worked with patients and family members while staying in the Heart Hospital

· Scheduling/payroll for Heart Hospital

· Stocked and ordered supplies for the floors

Assisted nurses with daily patient care activities including bathing, feeding, and mobility support Monitored and recorded vital signs

Transported patients between departments

Maintained a clean and safe patient environment

Provided compassionate support to patients and families Resla

Education

Health Services/Health Sciences (Associates Degree) Allied College Maryland Heights, MO

August 2006 to December 2009

Radiology (Associate's degree)

Sanford-Brown College-Collinsville Fenton, MO

August 2004 to May 2006

Upper secondary education

Associate of Applied Science

Skills

Outside sales Call center experience Dental receptionist Computer literacy Technical support representative experience Cash handling Store management Medical billing Team leadership Computer skills Multi-line phone systems Windows Private school experience Accounts receivable Order Entry Cooking Administrative experience Medical Office Experience Vital Signs HIPAA Handling patient inquiries Insurance medical billing Client relationship management In-person customer service Live chat Cleaning Decision making Patient registration Accounting software Hospital Experience Dental insurance Medical administrative support Social media content Insurance verification Teamwork Kitchen management Customer issue escalation SMS customer support Public school experience Guest services Organizational skills Order inquiry handling Call center agent experience Retail sales Inside sales Microsoft Teams Medical Scheduling Management Customer service Customer support experience within healthcare industry Time management Human resources Supervising experience Sterilization QuickBooks Billing issue inquiries Microsoft Excel Dental assisting Preschool teaching Elementary school teaching Childcare Appointment scheduling Nutrition Parent- teacher communication Transportation planning Retail management Friendly demeanor Order processing Managing customer accounts Slack Customer service through social media Microsoft Word Task prioritization Microsoft Outlook Account reconciliation Customer support - Customer support experience (More than 20 years) Customer support experience within hospitality industry Client services Managing teams in a customer support role - Largest customer support team managed (6-10 team members) Computer operation Customer service manager experience Customer service video conferencing Medical collection Medical terminology Assistant manager experience Typing Customer service management Restaurant management Shipping & Receiving (10+ years) Documentation review Front desk Payroll Customer relationship building Clerical experience Office management Dental office experience Cost control Customer support experience within retail industry English Clinic Customer support experience within manufacturing industry Handling customer exchanges Filing Care plans Serving Upselling Kindergarten experience Word processing Phone etiquette Guest relations Food service management Accounts payable Epic Purchasing Cash register Culinary experience Lesson planning Patient scheduling systems Data entry Office experience Dispatching Patient interaction Leadership Proofreading Client relationship development Phone call management Customer support specialist experience Phone customer support Email customer support Professionalism Sales Languages

English - Fluent

Certifications and Licenses

Driver's License

AED Certification

CPR Certification

First Aid Certification

BLS Certification

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