Digital Navigator, Trainer, Teacher

JAYNE WILLIAMS

Digital Navigator

*** * ******* **, *** 206, Waynesville, NC 28786 828-***-**** *********@****.***

PROFESSIONAL SUMMARY

Motivated and service-oriented digital literacy professional with a strong foundation in education, technology instruction, and community-focused digital support. Holds two Bachelor's degrees in Education, extensive consulting experience teaching digital technologies, and 13 CWI Digital Certification Program credentials. Currently expanding expertise through Goodwill's Digital Navigator training and Coursera's AI for Everyone certification. Committed to advancing digital equity across North Carolina by empowering individuals to access, understand, and fully participate in online environments.

CORE COMPETENCIES

Digital Literacy Instruction & Coaching One-on-One & Group Technology Support Internet Safety, Privacy & Basic Cybersecurity Device Setup, Troubleshooting & Navigation Online Resource Navigation (Email, Telehealth, Job Search, Benefits Portals) Community Outreach & Client Intake Needs Assessment & Referral Coordination Adult Learning Strategies Documentation, Reporting & Case Tracking Customer Service & Relationship Building

RELEVANT TRAINING & CREDENTIALS

•Two Bachelor's Degrees in Education — strong pedagogical foundation for adult learning and digital coaching

•Consulting Experience in Digital Technologies — practical experience teaching tools, platforms, and workflows including Zoom and TeamViewer

•13 CWI Digital Certification Program Credentials — validated digital-skills proficiency across multiple domains

•Coursera: AI for Everyone Certification — understanding of AI concepts and digital transformation

•Goodwill Digital Navigator Certification (In Progress) — aligned directly with NC Digital Navigator job expectations

•Microsoft Office: experience with Word, Excel, PowerPoint, Access, Outlook

KEY STRENGTHS FOR DIGITAL NAVIGATOR ROLES

•Help residents secure affordable home internet, internet-capable devices, and basic digital skills coaching

•Provide support via phone, email, text, video chat, and in-person sessions

•Demonstrate strong initiative, independent judgment, organization, and flexibility in serving community members

•Committed to equitable internet access, digital inclusion, and lifelong learning for all populations

•Experienced working with diverse learners including seniors, adults, and individuals with limited tech experience

PROFESSIONAL VALUE PROPOSITION

Offers a rare blend of educational expertise, technology-teaching experience, and formal digital-skills certifications — a combination that positions this candidate as a highly capable Digital Navigator ready to support North Carolina communities in bridging the digital divide.

Able to quickly adapt to client needs, deliver empathetic and effective digital coaching, and contribute meaningfully to digital inclusion initiatives across the state.

TARGET ROLES & WORK ENVIRONMENTS

Digital Navigator Digital Inclusion Specialist Library Digital Navigator Digital Literacy Instructor Community Technology Support Specialist Public Libraries Area Agencies on Aging Nonprofits Focused on Digital Equity Workforce Development Organizations Community Colleges & Adult Education Centers

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