Inventory Analyst - Customer-Focused Operations & Data-Driven

KWASI DANKWAH

********@*****.*** 202-***-**** Indianapolis IN

Summary

Customer-focused Inventory Analyst with a proven ability to maintain accurate stock levels, support operational efficiency, and enhance the customer experience. Brings strong analytical skills, attention to detail, and a proactive approach to resolving discrepancies and preventing service disruptions. Eager to contribute to a fast-paced team by ensuring product availability, improving processes, and supporting business goals through reliable, service-driven inventory management.

Technical skills

Customer Support & CRM Tools: Salesforce, Zendesk, HubSpot

Order & Inventory Systems: SAP, Oracle NetSuite, Fishbowl

Communication & Ticketing Platforms: Freshdesk, LiveChat, ServiceNow

Data Tracking & Reporting Tools: Microsoft Excel, Power BI, Tableau

Collaboration & Workflow Tools: Microsoft Teams, Slack, Asana

PROFESSIONAL EXPERIENCE

Reich LLC, Jan 2024 Current

ÙEnsured inventory accuracy to support on-time project delivery and meet customer expectations

ÙPartnered with cross-functional teams to align inventory levels with project timelines and service needs

ÙMonitored and reported key inventory metrics to drive performance and support business goals

Ùinvestigated and resolved inventory discrepancies and order issues to maintain service quality

ÙAnalyzed data to support demand planning and optimize stock levels for project success

ÙCollaborated with customer service teams to address inquiries, backorders, and fulfillment challenges

ÙDrove process improvements to increase efficiency, reduce costs, and enhance overall service delivery

Lewis University, Romeoville, IL, Aug 2022 Dec 2023.

ÙTrained team members on proper handling of various types of requests and common customer problems.

ÙMonitored the work of 10+ team members to assess and improve quality, service times, and customer satisfaction ratings.

ÙResolved students’ inquiries via phone, email, and live chat support.

ÙEnsured confidentiality of all sensitive information handled during client interactions.

ÙHandled customer complaints, providing appropriate solutions and follow-ups within time limits.

ÙMaintained up-to-date knowledge of product information to assist customers effectively.

ÙIdentified upselling opportunities while maintaining excellent customer service standards.

ÙWorked closely with the team to meet or exceed service goals consistently.

ROLA Business Group, NY, /Client Molina, Apr 2015 Mar 2020.

ÙOrganized patient records, ensuring confidentiality and easy access.

ÙManaged billing and processed insurance claims to ensure timely payments.

ÙHandled sensitive information with discretion, following HIPAA guidelines closely.

ÙEnsured compliance with healthcare regulations in all administrative practices.

ÙAssisted patients with filling out required forms and documentation.

ÙHandled incoming calls, providing information and redirecting as necessary.

ÙOversaw data entry and verification for all immunization records.

ÙCompiled a complete patient record with admission, transfer, and discharge information.

ÙMoved patients through the registration process and prepared for clinical staff, maximizing patient flow.

EDUCATION

Lewis University, Romeoville, IL Dec 2023

ÙMaster of Science, Business Analytics

ÙCapstone Research projects: Data Visualization of Fake Job Posting across the globe. Data Visualization (link)

University of Ghana, Accra, Ghana, May 2011

ÙBachelor of Arts, Political Science and Sociology

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