Multifaceted Educator and Customer Support Professional

Sunitha

Contact: +91-996*******

Email: ***********@*****.***

Total experience: 7+ Years Total Job Experience: 7 Years High Level Skillsets: Teaching & Training Service & Support - Customer

& End user Team Collaboration Query Execution

Skillset Experience: 4 Years

Preferred Location: Bangalore

Professional Skills

- Expert proficiency with oral & written English communication.

- Soft skills expertise to handle and turn difficult situations to opportunities.

- Competent levels of planning and organizational skills.

- Confidence to adapt to training methods online and classroom sessions.

- Self-awareness and empathy as a skill to strengthen working & training relationships.

- Good Team player and consciously works for the benefit of team and Business requirements.

- Cultural awareness & Intercultural adaptability and people sensitivity.

- Capable of being self-managed, quality conscious, efficient, flexible.

- Time management skills and priority management.

Training & Knowledge Areas:

- People Management

- Soft skills training

- Customer handling

- Workplace ethics

Work Experience

July 2018 to September 2021 Institution: K K English School Role: Teacher (Primary Grades – Mathematics and Social Studies)

Educating students on Mathematical concepts, basic maths and calculations.

Creating lesson plans in coordination with section teachers.

Preparing students for assessments, conducting and grading assessments.

Collaborate with co-staff and tutor remedial classes based on assessments.

Identify, coach and prepare students for extracurricular activities.

Observe behaviors of students and coach on special talents identified. May 2014 – May 2018 Company: First Source

Role: Customer care, billing & upselling for a U S Process.

Listen to customers’ questions and concerns and respond with solutions.

Offer information about products and services.

Take orders, calculate charges, and process billing or payments.

Review customer accounts and make changes, if necessary, or based on requirements.

Involved in upselling of billing packages using company guides and standards. Sunitha

Contact: +91-996*******

Email: ***********@*****.***

August 2008 – March 2014 Company: Wintech Computer Solutions Front office Executive and Service Coordinator

Manage Customer area to ensure branding and value displays are maintained.

Maintain records of incoming and outgoing guests and employees.

Connect and communicate with other departments based on specific operational requirements.

Ad-hoc assisting with simple administrative tasks, such as data entry, filing, and photocopying.

Streamline “Just Dial” inquiries by directing them to the right team, driving effective lead generation. Also involved in operational assistance on the following:

Organize, archive, and retrieve warranty and complaint letters with accuracy and efficiency.

AMC Proposal tracking and reporting deadlines as required by the sales team.

Assist with CRM Entries as required, ensuring accuracy and timeliness. Free-Lancing (Organizing and implementation)

- Freelance training for call center executives in call handling and customer query handling.

- Focus on soft skills areas such as empathy, listening and comprehension and communication.

- Track Manage and execute tasks related to the performance of the executives. Education:

High School & PUC – 1990 to 1993 – Maharani’s Arts and Commerce College, Bangalore. Bachelor of Business Management – 1993 to 1996 – Maharani’s Arts and Commerce College, Bangalore. Diploma in Computer Applications – 2008 – 2009 – Capital Computers Personal Details:

Languages : English, Kanada, Hindi, Telegu, Tamil – Expert Proficiency Date of Birth : 26 July 1975

Marital Status : Married

Residential Permanent Address : A-204, 2nd Floor, CMRS Apartments, Balgere Road, Varthur Post, Bangalore - 560087

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