Bilingual Customer Service & Leadership Professional

Yesenia Tinoco

Bakersfield, CA 559-***-**** *******.*********@*****.***

Professional Summary

Motivated and reliable professional with experience in customer service, team leadership, and behavioral support. Proven ability to manage teams, improve workflows, and communicate effectively with diverse individuals. Strong work ethic, adaptable, and committed to delivering high-quality service in fast-paced environments.

Core Skills

- Customer Service Excellence

- Team Leadership & Training

- Problem Solving

- Time Management & Organization

- Inventory Management

- Bilingual: English & Spanish

- Microsoft Word, Excel, PowerPoint

- Communication & Interpersonal Skills

- Dependability & Punctuality

Professional Experience

Taco Bell – Bakersfield, CA

Manager May 2022 – Present

- Supervise and support team members to maintain efficient daily operations

- Train new employees and cross-train staff to ensure full shift coverage

- Resolve customer concerns professionally to maintain high satisfaction

- Monitor performance and provide coaching to improve productivity and teamwork

- Enforce company policies and maintain service quality standards

Prism Behavioral Solutions – Bakersfield, CA

Behavior Therapist Feb 2022 – Nov 2023

- Implemented behavior intervention plans to support client development

- Guided parents in using positive reinforcement strategies at home

- Maintained a safe, structured, and therapeutic environment

- Collected and documented behavioral data to track client progress

- Collaborated with families and supervisors to adjust treatment plans

Law Office of Gilbert Fisher – Fresno, CA

Administrative Assistant Jul 2019 – May 2022

- Organized, scanned, and maintained confidential legal documents

- Retrieved and managed files for staff and external requests

- Improved filing systems for better efficiency and organization

- Reviewed documents for accuracy and completeness

- Created and updated forms to streamline office processes

Education

High School Diploma – Fresno, CA 2018

Additional coursework: Business & Law

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