Operations & HR Oriented Property Manager

Erin M. Andrews

774-***-****. Brockton,Ma

***********@*****.***

Personal Summary

As a highly organized, engaging leader with a strong background in administration, hospitality and customer service, I enjoy collaborating and engaging with diverse populations. I am seeking an opportunity to expand my knowledge in the area of Operational Management as well as Human Resource Management. This will allow me to utilize my strong interpersonal skills, to support high performing teams, increase retention and implement my versatile skills. Key Strengths and Skills

Education

Southern New Hampshire University, Manchester, NH Graduation Date: 2015 Bachelor of Science, Business Administration and Human Resource Management Bristol Community College, Fall River, MA Graduation Date: 2012 Associates in Science, Office Administration, concentration: Executive Administrative Assistant Professional Experience

CT Management; Liberty Place Apartments, Randolph, MA Property Manager 2023-2025

Responsibilities included: Solely overseeing a property of 106 units, which included all property operations, leasing and the maintenance staff. Maintained a 93% occupancy rate, ensuring that we had very minimal units to lease. Drew up new leases, annual leases, Notice to Quits for non-payment tenants, generated monthly newsletters through e-mails, tenant move-in packages, HUD recertifications as well as rental increase requests. I dealt with all of the tenant’s maintenance requests, concerns, complaints, housing issues, and requested unit upgrades. Weekly reporting was submitted, which contained comp studies, unoccupied units, unit turns in rotation, budget, and my monthly spending. Collected and deposited tenant’s monthly payments, added HUD payments from 10 different housing authorities to tenant accounts, while tracking payments not being made, Maintained on-call availability for emergencies on the weekends, while assessing and dispatching the appropriate course of action.

• Communication

• Organization

• Time Management

• Reliable

• Inventory Management

• Sales

• Conflict Resolution

• Interpersonal Skills

• Detail Oriented

• Analytical

• Team Player

• Customer Service

Conte Memorial Club Inc., Brockton, MA 2015 - current Operations Manager

Responsibilities included: Managed a team of 8-10 front of house and back of house employees, conducted interviews and completed onboarding for all new employees; scheduled routine maintenance; conducted inspections for health and safety compliance; placed orders with food and beverage vendors; maintained inventory records; performed daily bookkeeping and cash management. Increased revenue by attracting and increasing new members, creating new selling opportunities and high customer engagement.

Max’s Hideout, Brockton, MA 2010 - 2017

Operations Manager/Lead Mixologist

Responsibilities included: Scheduling talent and promoters for public and private events; negotiated contracts for private shows or use of the facilities; managed staff schedules and completed payroll; placed orders for various supplies and inventory through multiple vendors; engaged with guests by providing a safe, welcoming environment; managed daily cash deposits and conducted all HR related tasks.

Polar Beverage, Avon, MA 2006 - 2009

Warehouse Manager

Responsibilities included: Managed a team of 30 employees to safely prepare and load deliveries to be loaded to semi-trailers; conducted all onboarding tasks for new employees joining the overnight team; verified accuracy of all sales orders before being distributed to packing team; processed all HR related paperwork including compliance, payroll, training, performance assessments and termination.

Computer Skills and Software

Awards, Certifications, Licenses

• MS Office

• Google Suite

• National Society of Leadership and Success, Sigma Alpha Pi (2015)

• Dean’s List – Curriculum Award, Bristol Community College (2010)

• ServSafe Manager

• TIPS

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