Remote Customer Support & Data Entry Specialist

Trycina P. Jackson-Thomas

St. Petersburg, Florida 727-***-****) (********@***.***)

Remote Customer Support Data Entry Administrative Support Professional Summary

Experienced customer service and administrative professional with 15+ years of experience in call center operations, claims processing, financial administration, and high-volume data entry. Proven ability to resolve customer issues, maintain accurate records, and deliver excellent service in fast paced remote environments. Core Skills

• Customer Support & Call Center Operations

• Data Entry & Database Management

• Claims & Billing Processing

• Accounts Payable / Accounts Receivable

• CRM Systems & EDI Platforms

• Microsoft Office (Excel, Word, Outlook)

• Problem Resolution & Client Relations

• Administrative & Payroll Support

Professional Experience

LIVEOPS / AmeriHealth Caritas — Claims Representative / Customer Service Agent (Remote) Nov 2017 – Present

• Handle high volume inbound calls assisting members and providers with claims and billing inquiries.

• Process insurance claims and verify authorizations using EDI and CRM systems.

• Maintain detailed records of customer interactions and claim transactions.

• Resolve issues efficiently while maintaining high customer satisfaction. PODS Enterprises — Accounts Receivable Specialist Aug 2015 – Feb 2017

• Processed invoices and incoming payments while ensuring financial accuracy.

• Maintained customer billing records using accounting software and Excel.

• Verified and posted receipts to secure company revenue. Always Available Tax Services — Tax Professional (Seasonal) 2013 – Present

• Prepared individual and business tax returns including 1040 and 1099 forms.

• Maintained confidential financial records and ensured IRS compliance. PRIDE Enterprises — Administrative Assistant / Accounts Payable 2011 – 2012

• Managed payroll documentation, vendor payments, and financial records.

• Reviewed expense reports and monitored company expenditures. Wal Mart Supercenter — Accounting Assistant / Cash Office 2007 – 2010

• Balanced daily cash flow, monitored safe balances, and maintained financial reports. Education

High School Diploma — Gibbs High School, St. Petersburg, Florida

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