Operations & Service Excellence Leader
Resume:
MOHAMMED
LACHGAR
******.****@*****.***
St Albert, Canada T8N 3B9
SKILLS
Operations Management
B2B & B2C
Staff Management
HR Administration
Customer Service
Marketing & Sales
Opera
Fidelio
Windows
Word
Excel
PowerPoint
EDUCATION
Academy of Learning Career College
Expected in 12/2025
Business Administration Diploma
Alberta • 03/2023
Safe Check: Advanced Food Safety Certification
High Institute of Administration & Marketing
01/2000
Flight Attendant Diploma: Security & Safety Certificate
01/1997
University Diploma: Social and Ethics Studies
01/1991
High School Diploma: Science
PROFESSIONAL SUMMARY
Experienced with managing complex retail hospitality operations, including staff supervision and customer service enhancement. Utilizes strategic planning to streamline processes and boost customer satisfaction. Track record of implementing effective team management techniques and improving operational outcomes.
WORK HISTORY
North Horizon Camp – F&B Manager
Canada • 01/2023 - Current
Company Overview: Food service operations in Canada.
Food service operations in Canada.
Chopped Leaf - Food & Services Manager
Canada • 01/2019 - 01/2023
Company Overview: Food service operations in Canada.
Food service operations in Canada.
Mogador Marina Hotel - Night Manager
01/2018 - 01/2019
Company Overview: Hospitality operations in Morocco.
Hospitality operations in Morocco.
Javas' event - Food & Beverage Manager
01/2017 - 01/2018
Company Overview: Food and beverage operations in Morocco.
Managed food service operations, including staff scheduling, inventory management, and event supervision.
Reduced labor costs by 5-15% depending on revenue, while maintaining quality of service.
Food and beverage operations in Morocco.
Saraya Corniche Hotel - Night Manager
Qatar • 01/2016 - 01/2017
Company Overview: Hospitality operations in Qatar.
Hospitality operations in Qatar.
Banyan Tree Resort - Hospitality Operations Manager
01/2015 - 01/2016
Company Overview: Hospitality operations in Morocco.
Supervised daily hotel operations, ensuring compliance with service standards and guest satisfaction.
Managed a team of over 50 employees, including shift planning and continuous training.
Improved operational efficiency by implementing new staff management procedures.
Ensured smooth communication between different departments (front office, housekeeping, F&B).
Hospitality operations in Morocco.
Mazagan Beach & Golf Resort - Guest Services Director
01/2009 - 01/2015
Company Overview: Hospitality operations in Morocco.
Directed front office, concierge, and guest complaint management operations.
Implemented staff training programs that improved service levels by 15%.
Managed relationships with VIP guests, ensuring a high-level stay experience.
Optimized reservation and check-in/check-out management to streamline processes.
Hospitality operations in Morocco.
LANGUAGES
English
Full Professional
French
Full Professional
.
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