Concierge - Front Desk & Client Services Specialist

LEAH KAINYU NJAGI

Address: **** ******** **** ****

Zip code: 22180

Phone 206-***-****

E-mail *********@*****.***

Professional Summary

Dedicated and customer-focused Building Concierge with 5 years of experience providing exceptional service in high-end residential and commercial buildings. Skilled in managing front desk operations, assisting residents and tenants, and ensuring the safety and cleanliness of the property. Known for a strong work ethic, attention to detail, and the ability to handle multiple tasks efficiently while maintaining a warm and welcoming demeanor

Skills

• Customer Service Excellence

• Front Desk Management

• Security & Access Control

• Emergency Response

• Communication & Interpersonal Skills

• Problem-Solving & Conflict Resolution

• Multitasking & Time Management

• Event Coordination

• Knowledge of Building Systems & Maintenance

• Proficient in Microsoft Office Suite & Property Management Software Professional Experience

Resident concierge – Signature Reston

Bozzuto company Reston Virginia

December 2024

• Greetings residents and guests in a professional manner

• Receive, store, or deliver packages, groceries, luggage, flowers, and mail.

• Responding to residents' requests, questions, and concerns in a timely fashion and following up to ensure complete resident satisfaction.

• Logging and receiving packages, ensuring packages are accounted for and distributed effectively and efficiently.

• Conducting perimeter walks and recording shift log.

• Keep the lobby tidy, the coffee area well stocked, and clean the front desk.

• Well-coming new move-ins reserved elevator and personalized Overnight Building Concierge

Planned companies

Skyline plaza condominium fall church

December 2024

• Greetings residents and guests in a professional manner

• Receive, store, or deliver packages, groceries, luggage, flowers, and mail.

• Responding to residents' requests, questions, and concerns in a timely fashion and following up to ensure complete resident satisfaction.

• Printing parking permit

• Doing package audit

• Logging and receiving packages, ensuring packages are accounted for and distributed effectively and efficiently.

Amazon Locker+ customer service associate

Amazon – USA Virginia, Fairfax

June 2024 to Date

• Receive, pick, and stow customer orders.

• Process returns, and prepare for delivery.

• Assist customers with questions they may have,

• Work through problem-solving scenarios for customers .

• Maintain a clean, safe, and organized workspace.

• Manage responsibilities for a locket+ location, including opening and closing site

• Use a handheld device to sort scan and prepare orders.

• Receive truck deliveries.

Building Concierge:

NVT 7115 Leesburg Pike Suite 314, Falls Church VA, June 2024- July 2024

• Greetings residents and guests in a professional manner

• Receive, store, or deliver packages, groceries, luggage, flowers, and mail.

• Responding to residents' requests, questions, and concerns in a timely fashion and following up to ensure complete resident satisfaction.

• Logging and receiving packages, ensuring packages are accounted for and distributed effectively and efficiently.

• Conducting perimeter walks and recording shift log.

• Keep the lobby tidy, the coffee area well stocked, and clean the front desk.

• Well-coming new move-ins reserved elevator and personalized handwritten. Building Concierge

NW Realite Ltd: Condo Vacation Rentals Kilimani Estate Kenya June 2019 – January 2024

• Greet residents and guests with a welcoming attitude, assisting with inquiries, directions, and other services.

• Monitor building security, including managing access control, monitoring surveillance systems, and responding to emergencies.

• Coordinate with maintenance and housekeeping staff to ensure cleanliness and orderliness of common areas.

• Building Concierge Manage package deliveries and notifications for residents, ensuring timely and accurate handling.

• Handle tenant complaints and resolve issues promptly and professionally.

• Maintain a daily log of activities, incidents, and maintenance requests.

• Provide information on building amenities, local attractions, and transportation options. Building Concierge

Life Ministry Commercial Towers, Hurlingham, Kenya May 2017 – May 2019

• Managed front desk operations for a high-traffic commercial building, ensuring a professional and organized environment.

• Assisted tenants and visitors with building access, directions, and general inquiries.

• Monitored and reported any suspicious activities or security concerns to the appropriate authorities.

• Liaised with building management, contractors, and service providers to address maintenance issues.

• Maintained accurate records of visitor logs, key distributions, and access cards.

• Facilitated the smooth operation of the lobby and reception areas, ensuring they were clean and well-presented.

Education

May 2023

• Certified public accountant (CPA) at KCA Nairobi December 2012

• High School Graduate, Nairobi Girls School

Certifications

• Certified Concierge Specialist

• First Aid and CPR Certified

Contact this candidate