Aspiring Manager with Customer Service Expertise
Resume:
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CONTACT
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f Sel Young
EDUCATION
Carcar Datamex Institute of
Computer Technology, 2019
* Senior High School Graduate
SKILLS
Customer Service & Client
Support
Technical Troubleshooting &
Problem-Solving
Administrative Support & Task
Management
Time Management & Multitasking
Communication & Interpersonal
Skills
* Conflict Resolution & Adaptability
+ Documentation & Record
Management
* Team Collaboration &
Coordination
+ Customer Relationship
Management
JEZEL QUIJAS
APPLICANT
began my career in retail, where mastered
accuracy, customer service, and working under
pressure. Transitioning into the BPO industry,
gained 2+ years of experience in customer service,
technical support, and sales, honing strong
communication, problem-solving, and adaptability
skills. As a natural multitasker and highly organized
professional, thrive in fast-paced environments and
am eager to bring the same dedication and
efficiency.
WORK EXPERIENCE
Marketing Consultant/Sales Agent - Book Publishing
Industry
OASIS Media Enterprise
February 2025 - September 17, 2025
* Promoted and sold publishing services while assisting
authors in securing literary agents for traditional
publishing. Built strong client relationships, negotiated
contracts, and closed sales to meet targets, while
supporting marketing strategies for lead generation
and business growth.
Customer Service Representative - Chat Support,
Seasonal Account (Gym Shark Account)
Foundever Org.
November 2023 - February 2024
* Assisted customers with return orders, refunds,
exchanges, and other purchase-related concerns for
Gym shark apparel, ensuring smooth transactions and
a positive shopping experience.
Technical Support - Blended Account (Blink Account)
Alfa Business Outsourcing Philippines
August 2023 - October 2023
* Provided technical support by handling a high volume
of customer inquiries through calls and emails,
consistently meeting daily email quotas while ensuring
timely resolution. Assisted Amazon customers with
Blink home security products, delivering clear
troubleshooting guidance, documenting cases
accurately, and maintaining excellent service quality in
a fast-paced environment.
Customer Service Representative
Concentrix CVG Philippines Inc.
August 2022 - August 2023
+ Resolved customer queries across all types of services
including account management, billing, technical
issues, and plan upgrades. Provided accurate and
timely technical assistance while documenting cases,
handled escalations with professionalism, and ensured
efficient resolution to maintain high customer
satisfaction. Also performed sales functions such as
promoting service upgrades and closing add-on plans
in a fast-paced telecommunications environment.
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