Human Resources Business Partner

Sonia Greenhagen

Passaic, NJ • 551-***-**** • ***********@*****.*** • linkedin.com/in/hrmsgreenhagen • smghr.com Successful Human Resources Leader for over 20 years, I have spearheaded strategic partnerships, streamlined recruitment processes and facilitated talent programs. I have managed HRIS implementations, negotiated 12+ union contracts and achieved $200K+ in savings through pay restructuring. My expertise includes HR infrastructure management, policy development, investigations, leadership coaching and facilitating talent programs.

WORK EXPERIENCE

CONNECTICUT EDUCATION ASSOCIATION Hartford, CT 07/2024 – 09/2025 Director of Human Resources

• Serve as a People Business Partner for a 100-employee unionized unit, managing end-to-end employee relations and HR infrastructure.

• Partner with executive leadership to conduct compensation reviews and negotiate contracts, delivering $200K+ in savings through pay restructuring.

• Facilitate talent programs by configuring and implementing the ADP Talent and Recruiting module to optimize hiring metrics.

• Manage policy interpretation and compliance by authoring a 75-page handbook, accelerating onboarding efficiency by 95% through standardized workflows.

• Increased employee engagement and information accessibility by over 90% by developing and launching a centralized Inside CEA HR intranet resource library. CRESCENT POINT AT NIANTIC Niantic, CT 10/2023 – 07/2024 Director of HR & Business Administration

• Partner with leadership to manage HR & payroll operations within a fast-paced senior living environment.

• Monitor people metrics to ensure operational efficiency of business & finance functions for 75 employees.

• Achieved timely financial reporting and forecasting within 2 months, improving decision-making efficiency for the Executive Director by 99% through enhanced data accuracy. GENERAL DYNAMICS ELECTRIC BOAT Groton, CT 04/2023 – 10/2023 Staffing Representative (Contract)

• Demonstrated high-growth execution capability by consolidating the workload of four recruiters into a single, high-efficiency role.

• Facilitated 100% consistent candidate evaluation by developing a proprietary interview questionnaire for technical trade positions.

SOUND COMMUNITY SERVICES, INC. New London, CT 03/2021 – 06/2022 Director of Human Resources

• Serve as a strategic partner to fill critical leadership vacancies, including a Medical Director, within 30 days.

• Lead complex investigations into workplace conduct & union activity, ensuring legal compliance & policy interpretation.

• Drive performance management initiatives by implementing formal evaluation processes and providing comprehensive manager training.

CMC ENERGY SERVICES (Remote) 03/2019 – 03/2021

Recruiter

• Streamlined recruitment processes by collaborating with hiring managers, reducing time-to-fill by 75%.

• Monitored people metrics and recruitment pipelines while managing 250 requisitions during post-acquisition integration.

• Facilitated talent program delivery by partnering with community colleges to create sustainable certification training pipelines.

CHRYSALIS CENTER, INC. Hartford, CT 12/2015 – 10/2017 Director of Human Resources

• Managed HRIS migration to Paylocity, achieving $50K+ in annual cost savings and improving data accuracy for people metrics monitoring.

• Led large-scale investigations into time theft in partnership with external firms, resulting in 10 strategic corrective actions.

• Partnered with department heads to design a three-stage interview structure to improve new hire quality and employee engagement.

RR DONNELLEY Avon, CT 03/2013 – 02/2014

Human Resources Supervisor

• Managed full employee lifecycle, processed payroll and ensured policy interpretation for OSHA recordkeeping and AAP compliance in a manufacturing setting.

HOME DEPOT Windham, CT 03/2006 – 04/2008

Human Resources Manager

• Reduced workplace incidents by developing the Race for Safety program adopted for national rollout.

• Led staffing strategy for a newly opened Rapid Distribution Center, optimizing recruitment processes and enhancing operational readiness.

• Created the One With Learning job shadowing engagement program, nationally adopted by corporate. AMERICAN MEDICAL RESPONSE Waterbury, CT 04/2003 – 12/2005 Human Resources Supervisor

• Labor relations lead, managing contract interpretation and grievance resolution for 240 unionized employees.

• Partnered with acquisition teams to facilitate staffing processes and talent programs for new locations. CONNECTICUT STATE GOVERNMENT Hartford, CT 03/1992 – 03/2002 HR Professional (Highlights)

• Created, monitored and implemented the state's first Telecommuting Program, enhancing workplace flexibility and employee engagement.

• Managed workforce transitions for 500+ Norwich Hospital employees facing layoffs, achieving a 100% placement rate through career support.

EDUCATION

Bachelor of Arts in Psychology University of Connecticut, Storrs, CT CERTIFICATIONS

Notary Public • Who's Who in America • LinkedIn Advisor SKILLS

Core Competencies

Communication

Emotional Intelligence

Leadership

Time Management

Labor Relations

Union Negotiations

Change Management

Workforce Planning

Full-Cycle Acquisition

Conflict Resolution

People Operations

People Business Partner

Employee Relations

Performance

Management

Policy Interpretation

Employee Engagement

Compensation Reviews

Investigations

Talent Programs

People Metrics

HR Systems & Tools

ADP Workforce Now

Paylocity

Workday

UKG

iCims

PeopleSoft

BambooHR

Salesforce

Microsoft Teams

Google Suite

AI & Future of Work

ChatGPT

Claude

Copilot

Gemini

Advanced AI Workflows

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