Customer Service & Data Entry Professional (Remote)
Resume:
KEYA FARMER
Customer Service/Data Entry Clerk/Remote
Carmichael, CA 95608
***********@*****.***
Professional Summary
Independent; Work with minimal Supervision and Contribute to a team. I have Computer Skills/Data Entry. Able to identify other strengths and assign work accordingly. General Office as well as Stock Clerk and Retail
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Package Handler Swing Shift (Seasonal)
FedEx-Roseville, CA
October 2025 to January 2026
• Monitoring packages while they are being transported
• Making sure that packages are properly labelled
• Handling packages when they are damaged or lost
• Working with hazardous materials
Cashier/Customer Service
Dollar Tree-Sacramento, CA
October 2024 to February 2025
• Customer Service
• Stock Replenishment
• Handle all sales transactions while operating assigned cash register
• Maintain Safety and Cleanliness of store
Caregiver
True Care Caregiving of Northern California-Sacramento, CA January 2023 to February 2025
• General care,
• Walks to the park
• Crafts,
• Assist our residents affected by Dementia in the Activities of Daily Living (ADLs)
• Respond to resident calls for assistance In Emergency situations FedEx Package Handler-Swing Shift (Seasonal)
FedEx-Roseville-CA
October 2022 to January 2023
• Loading and unloading packages onto and off of vehicles
• Using computers to track packages
• Monitoring packages while they are being transported
• Making sure that packages are properly labelled
• Checking that packages arrive safely at their destination
• Providing customer service
• Handling packages when they are damaged or lost
• Working with hazardous materials
Seasonal Warehouse Associate
Talent Acquisition Coordinator Macy's, Inc.-Sacramento, CA October 2022 to January 2023
• Safely, accurately, and productively receive, pack, pick, keep, and ship merchandise
• Utilize hand-held computers, PCs, and other similar devices to perform tasks accurately and productively
• Adhere to all standard safety and operating procedures and/or security guidance
• Utilize powered equipment as may be directed by the supervisor or manager
• Perform clearing of jams on elevated conveyor systems by following the procedures on conveyor lock- out
• May be expected to perform special assignments or projects and additional related duties. Call Center Rep
Advanced Call Center Technologies, LLC/ Bank of America-Carmichael, CA November 2021 to November 2021
Training only for 2 weeks
• Payment Balance
• Update Address
• Inform of Unemployment EDD Card Maintenance for Bank of America Open Enrollment Rep
Faneuil/Covered-North Highlands, CA
August 2017 to October 2021
95652
• In-Network vs Out of Network
• Effective Date
• Estimate Out-of-pocket expenses
• Inform of Co-Pay
• Insurance
• Keep phone available and answer telephone inquiries regarding health care coverage's premiums, eligibility, rates, account status, claims, billing, address changes, benefit verification and supply requests; investigate and resolve customer problems and disputes in a timely and efficient manner; document phone calls using on line systems.
• Process paperwork for company and carriers which include additions, deletions, confirmation letters, data entry forms, adjusting invoices, changing beneficiaries, and issuing certificates of insurance; maintain accurate records & documentation.
• Maintain a working knowledge of the health care sponsored plans; keep reference materials current; keep abreast of carrier changes and marketing campaigns.
• Other projects and assignments as directed by supervisor; refer new business to the Sales department. Document Processor
Randstad Temp Agency (Maximus Health)-Folsom, CA
July 2016 to August 2016
• Call Center Processor
• Enrollment
• Monitor engagement and medical processor.
• Medical eligibility.
• In-Network vs Out of Network
• Effective Date
• Estimate Out-of-pocket expenses
• Co-Pay
• Co-Insurance
• Assist customers in multiple phases of the application process,
• Microsoft Word and Excel.
• Data entry and document processor.
Production Operator
FedEx-Sacramento, CA
February 2015 to June 2016
Utilized "hand-to-surface" methods for all package handling.
• Loading and unload packages onto or from delivery vehicles, trailers, conveyor system carts and load gratings
• Lift, carry, push and pull packages on a continuous and repetitive basis for approximate shifts of two to four hours. Responsible for the efficient operation of designated production equipment as assigned Determine the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sort packages accordingly.
• Verify accuracy of work (i.e. QA line checks, verification of load-in/load-out accuracy) Skills
Computer skills Google Docs Patient care - Patient care experience (6–10 years) Financial services Insurance Verification - Insurance verification experience (3–5 years) Dementia care Negotiation Customer support - Customer support experience (6–10 years) Assembly Computer literacy Product management Microsoft Office English Time management Warehouse experience Medical Office Experience Medical imaging Caregiving - Caregiving experience (6–10 years) Customer service Data entry Analysis skills Microsoft Word Office experience Microsoft Access Load & ramp; unload Packaging Inside sales Communication skills Outbound calling Databases Cash handling Residential cleaning Shipping & receiving Cleaning Microsoft Excel Order fulfillment Cash register
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