Remote Program Operations Analyst

GWEN WIGGINS

Randallstown, MD 410-***-**** *********@*****.***

REMOTE PROGRAM OPERATIONS

ANALYST

Program Analyst with 15+ years of experience supporting federal operations within the Board of Veterans Appeals and Veterans Health Administration. Skilled in reviewing complex case data, improving workflow processes, and supporting compliance-driven programs. Experienced working in high-volume environments requiring accuracy, coordination, and operational insight.

Active U.S. Security Clearance Open to Fully Remote Roles

CORE SKILLS

Program Operations

• Data Analysis

• Compliance Support

• Appeals Processing Support

• Workflow Improvement

Remote Collaboration

• Stakeholder Coordination

Training & Onboarding

• Workforce Reporting

Process Optimization

• Program Evaluation

PROFESSIONAL EXPERIENCE

Program Specialist

Board of Veterans Appeals 2019 – Present

• Support daily program operations in federal appeals environment

• Review case data for accuracy and compliance

• Analyze workflows to identify improvement

opportunities

• Coordinate across departments to support program delivery

• Assist with payroll and workforce reporting

• Deliver training on procedures and systems

Program Analyst

Veterans Health Administration 2008 – 2019

• Evaluated systems to identify workflow gaps

• Analyzed operational data to support decisions

• Supported onboarding and staff training

• Assisted with performance tracking and documentation Administrative & Program Support

Division of Correction NIH State’s Attorney Office

• Maintained sensitive records and documentation

• Supported scheduling and communications

• Assisted with legal and program operations

EDUCATION

Business Administration & Management

Strayer Business College

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