Operations, Claims & Data Professional in Crisis Contexts

SARAH JAMERSON

Chicago, IL 630-***-**** *************@*****.***

Open to Remote Hybrid Operations • Claims • Data Roles

PROFESSIONAL SUMMARY

Operations and claims professional with experience in insurance documentation, data analysis, and client support. Proven ability to manage complex information, streamline workflows, and guide clients through high-stress situations with clarity and efficiency.

Currently pursuing a Master’s in Human Services Counseling with a focus on crisis response and trauma, bringing a strong combination of analytical precision and trauma-informed communication to both operational and client-facing environments.

CORE SKILLS

- Claims Processing & Documentation (Xactimate)

- Data Analysis & Reporting (Excel, SQL basics)

- Client Support & Communication

- Inventory & Loss Documentation

- CRM Systems & Data Management

- Process Improvement & Training Materials

- Trauma-Informed Communication & Crisis Awareness

- Microsoft 365 Google Workspace Salesforce

PROFESSIONAL EXPERIENCE

Independent Claims Specialist / Estimator

Freelance 2020–2024

- Managed full insurance claim lifecycle from inspection through settlement

- Created detailed estimates, supplements, and structured claim documentation

- Negotiated with adjusters and carriers to ensure accurate claim outcomes

- Built inventory logs, valuation reports, and photo documentation

- Supported clients through complex and high-stress situations

Field Claims Inventory & Damage Specialist

Enservio, Inc. 2023–2024

- Conducted on-site property inspections and documented contents losses

- Created detailed inventories for claims ranging from $25K–$300K+

- Researched replacement costs and validated item accuracy

- Coordinated with restoration teams and delivered insurer-ready reports

Licensed Public Adjuster

Revived Public Adjusters 2020–2023

- Represented policyholders throughout the claims process

- Prepared estimates and supplements using Xactimate and Excel

- Developed documentation systems and training materials

- Acted as liaison between clients, contractors, and insurers

Data Steward / CRM Developer

TriCore Braun 2018–2019

- Built CRM systems to track and manage company data

- Created training materials and onboarding documentation

- Improved workflow efficiency and data accuracy

Data Analyst

Bureau of Labor Statistics 2015–2018

- Collected and validated employment and wage data

- Maintained large datasets with high accuracy

- Contributed to national economic reporting

Bartender / Server

Westwood Tavern 2018–2023

- Delivered high-level customer service in fast-paced environments

- Managed multitasking, communication, and conflict resolution

ADDITIONAL EXPERIENCE

Freelance Web Designer (Wix) 2017–Present

EDUCATION

Master’s in Human Services Counseling (In Progress)

Focus: Crisis Response & Trauma

Bachelor’s Degree – Criminal Justice (Human Services Focus)

CERTIFICATIONS

- Professional Development Certificate in Trauma-Informed Care

Indiana University – School of Public Health (2026)

- Introduction to Trauma-Informed Care

Trauma Informed Oregon (2026)

- Psychological First Aid – Johns Hopkins (Coursera)

- FEMA IS-100 & IS-700

- Licensed Public Adjuster (Eligible for Reinstatement)

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