People-Focused Customer and Care Professional
Resume:
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Darnell Reese
Chicago, IL
************@*****.***
Team Lead, Banana Republic
Honolulu, HI
September 2024 - September 2025
• Welcoming and engaging with customers
as they enter the store
• Assessing customers’ needs and
suggesting solutions to their problems
• Working with cash registers and
processing payments
• Setting and attaining sales goals
• Giving customers advice about sales and
promotions
• Using upselling techniques to increase
store sales
• Recommending the best products to
customers
• Cleaning and restocking the store
throughout the day, before opening and
after closing
Nurse Aide, Wilson Care Group
Honolulu, HI
December 2023 - September 2025
My responsibilities are to assist my clients
with me preparing their food, bathing them,
cleaning up after them, keeping them
company, conversing with them, help them
with toileting as needed, and provide them
their medication. My duty was also to make
sure they were safe.
Substitute Teacher, Hi Employment
Honolulu, HI
April 2023 - September 2025
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My responsibilities were to arrive at
my assignments on time and
prepared to follow the instructions of
the original teacher of that class. If
there weren't any instructions left for
me, I would then communicate with
the students to gage where they are
and take it from there.
Substitute Teacher/Bus Driver,
Creme de la Creme School
Glenview, IL
November 2022 - March 2023
My responsibility are to teach in any
class that needed a teacher. Grades
from 2nd to Kindergarten, mainly
kindergarten. I've taught higher
grades as well. I make sure that all
students feel safe and protected
while at school. I then drove the
school bus to drop students off at
school and later pick them up safely.
Teacher, KinderCare Learning
Centers
Ballwin, MO
June 2022 - October 2022
My duties were to provide a safe
environment for the students that
were in my classroom and to teach
them subjects that they are unfamiliar
with to prepare them for the real
world.
Leasing Agent, CIM LIVING
Forest Park, IL
July 2021 - June 2022
My responsibilities were to help
people find a place that they can call
home by selling the property as well
as myself. I'm was able to increase
the occupancy daily.
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The occupancy was at 67% when I
arrived now we are at 90%. My goal
was to have the company at 100% by
June of 2022.
Assistant Manger, Family Dollar
Waukegan, IL
January 2021 - July 2021
My responsibilities were to
designated areas within the store for
employees to work were they was
best at completing. Training them in
other areas to help add to their
abilities. I opened and closed the
store and made sure that the money
count was in order and accurate.
Customer Service Manager
Mariano's -Northbrook, IL
February 2020 to December 2020
My responsibilities included providing
customers service training to all
employees within the company and
helped with the on-boarding process.
I kept track of the stores customer
service ratings. I was able to keep the
store above a 4.5 out of 5 rating.
Subtitute Teacher, Swing Education
Dallas, TX
August 2019 - December 2020
My responsibilities were to make sure
the students were completing the
task their normally teacher had
assigned for them to do. After they
were complete, they had to also
complete what I had for them to
do.Sometimes it was an educational
game of some sort or I would teach
them a positive song. My job was to
help the students be better in life in
general.
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Human Resource Specialist,
Diagnostic Assessment Services
Dallas, TX
September 2013 - December 2015
My responsibilities included making
sure schools maintained being in
compliance with the law by
providing evaluations in a
timely manner. I also provided
superior customer service to schools,
scheduled
assignments to the
appropriate providers, recruited and
providing the onboarding process
easier for new
employees. I completed
additional duties within the office as
assigned or noticed needs to be
done.
Lead Sales Associate, Banana
Republic
Chicago, IL
July 2005 - December 2013
My responsibilities include using
customer service skills while
assisting customers, creating
sales,cashiering, and supporting
others. In this position, we were given
goals to meet and I would always
either meet those goals or exceed
them by thousands of dollars. With a
goal of $5,000, I tend to reach $7,000
HR Specialist Intern, Banana
Republic
Chicago, IL
January 2013 - June 2013
My responsibilities includes helping
to recruit, social media support,
generating sign-ups through
outreach, and performing general
office duties.
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Retailer Associate, SAS Retail
Services
Chicago, IL
September 2012 - January 2013
I reset stores following a plan-o-gram
that was provided to me by my lead
supervisor. I used my customer
service skills to assist customers to
the best of my ability while
completing the tasks I was required
to do.
Tutor
Highland Elementary School -St.
Louis, MO
January 2006 to December 2008
My responsibilities included tutoring
the children in the areas where they
most needed help, assist with their
homework, provide activities for the
students, and provide a safe
environment for the students. My job
was to assist there regular teachers
helping them to meet standard
testing goals.
Education
Florissant Valley
A.A. in Business Administration in
Business Administration, Business
Administration
Roosevelt University
B. S. in Human Resource
Management
Graduated May 2013
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Central Visual Performing Arts High
School
High school diploma
Graduated Jun 2003
Skills
Customer serviceExpert
Customer service
orientedExpert
Retail salesExpert
CashieringExpert
Sales associateExpert
OnboardingIntermediate
Nurse aideIntermediate
LeasingSome Knowledge
Customer service
managerSome Knowledge
General office
dutiesNovice
HrNovice
Human resourcesSome
Knowledge
Data entrySome Knowledge
FilingSome Knowledge
TypingSome Knowledge
ClericalSome Knowledge
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Front deskSome
Knowledge
Organizational skillsSome
Knowledge
PayrollSome Knowledge
CollectionSome Knowledge
Labor lawSome Knowledge
Cash handlingSome
Knowledge
Cash registerSome
Knowledge
CnaSome Knowledge
Nursing assistantSome
Knowledge
CprSome Knowledge
Cpr certifiedSome
Knowledge
RetailSome Knowledge
Time managementSome
Knowledge
SalesforceSome
Knowledge
WorkdaySome Knowledge
CimSome Knowledge
SasSome Knowledge
EtiquetteSome Knowledge
MultitaskingSome
Knowledge
Career developmentSome
Knowledge
Human resource
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managementSome Knowledge
InterviewingSome
Knowledge
RecruitingSome Knowledge
Property
managementSome Knowledge
Learning centersSome
Knowledge
Inventory
managementSome Knowledge
Food serviceSome
Knowledge
AccountingSome
Knowledge
Retail marketingSome
Knowledge
TeachingSome Knowledge
Serial attached scsiSome
Knowledge
Certifications and licenses
foundSome Knowledge
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