Support Coordinator & ESE Specialist with Patient-Cocused Operations

ALEXANDRIA HARTIGAN

Palm Harbor, FL • 727-***-**** • ********************@*****.***

PROFESSIONAL SUMMARY

I am a dedicated Support Coordinator and former Exceptional Student Education (ESE) teacher with extensive experience in developmental disabilities, medical office administration, and curriculum development. Strong communicator with a proven ability to support crossfunctional teams, build rapport with diverse populations, and maintain highly organized, efficient operations.

CORE SKILLS

Support Coordination

Special Education & ESE Instruction

Curriculum Development

Data Analysis & Documentation

Customer Service & Patient Relations

Medical Office Administration

Communication & Collaboration

Problem Solving

Classroom & Behavior Management

Research & Observation

Quality Control

PROFESSIONAL EXPERIENCE

Medicaid Waiver Support Coordinator

Current Role

Coordinate services and resources for developmentally delayed adults.

Maintain communication with families, providers, and agencies.

Track documentation, monitor progress, and advocate for client needs.

Medical Receptionist — Advanced Urology Institute

Served as primary liaison for patients, visitors, and medical staff.

Managed highvolume phone lines and routed calls appropriately.

Collected patient information and prepared individuals for appointments.

Ensured proper documentation, signin procedures, and file transfers.

Communicated patient arrival and needs to clinical teams.

Experienced with CareCloud and eCW systems.

Receptionist — Internal Medicine & Pediatrics Office

Delivered frontdesk customer service and patient support.

Coordinated communication between medical staff and patients.

Managed scheduling, documentation, and patient flow.

Prepared patients for appointments and ensured all required forms were completed.

EDUCATION EXPERIENCE

ESE Teacher / Team Leader / Curriculum Specialist — Calvin Hunsinger School

Aug 2013 – Sep 2017

Served two years as Curriculum Specialist and Literacy/Reading Teacher.

Developed staff trainings and presentations to improve instructional practices.

Created and implemented lesson plans aligned with core curriculum standards.

Maintained accurate student records and communicated progress to parents.

Organized school events, activities, and enrichment programs.

Award: ESE Teacher of the Year, Pinellas County (2013)

ESE Teacher — Hamilton Disston School

Aug 2010 – May 2013

Assessed student needs and developed individualized curriculum.

Counseled students through academic and behavioral challenges.

Reported progress to parents and certified professionals.

Conducted reading assessments and modeled metacognitive strategies.

Helped secure funding for countywide curriculum development.

Supervised students in classrooms and extracurricular activities.

Utilized varied instructional strategies including PECS and taskbreakdown methods.

EDUCATION & CERTIFICATIONS

Bachelor of Applied Science, Exceptional Education — St. Petersburg College, Tarpon Springs, FL (Dec 2008)

Certifications:

Exceptional Student Education (ESE)

Elementary Education K–6

Social Studies 5–9

ESOL Endorsement

Reading Endorsement

Contact this candidate