IT Support & Security Professional with MFA Expertise

Nahdiyah Dennison

Kennesaw, GA ***** 404-***-**** ********.*****@*****.***

PROFESSIONAL SUMMARY

Certified Information Technology Security Administrator. Motivated and customer-focused IT professionals with hands-on experience in technical support, system troubleshooting, and digital operations. Strong background in customer service and administrative roles, with proven ability to manage multiple systems and deliver solutions to technical and non-technical users. EDUCATION

My Computer Career – Certified Information Technology Security Administrator (ITSA) Certifications In Progress: CompTIA A+. CompTIA Network +. Security + Relevant Training/Skills:

• Introduction to IT & Hardware Basics

• Operating Systems & Software Management (Windows, macOS, Mobile OS)

• Networking Fundamentals & Security Basics

• Troubleshooting & Problem Solving

• Cloud Computing & Mobile Device Support

TECHNICAL SKILLS

• Operating Systems: Windows, macOS, iOS, Android

• Software & Tools: Microsoft Office Suite, Google Workspace, TeamViewer, Wix, Canva, Photoshop, Adobe Illustrator

• Networking & Devices: Laptop/PC setup, dual-monitor setup, Wi-Fi cameras (VTech), VPN, remote desktop tools

• IT Support: User account management, password resets, MFA/authenticator setup, system troubleshooting, task manager, software updates

• Other Skills: Website creation & management (Wix), online donations integration (PayPal/Stripe), event registration, SEO/analytics

PROFESSIONAL EXPERIENCE

Owner/ IT Support Divine Touch House of Healing Inc (501(c)(3)) – Acworth, GA Feb 2020 – Present

• Configure, maintain, and troubleshoot computers, laptops, mobile devices, and peripherals across Windows, macOS, and iOS environments.

• Perform user account management, system resets, profile migration, and device configuration to ensure smooth operations.

• Administer Google Workspace and cloud platforms, implementing multi-factor authentication (MFA) and access controls

• Build, customize, and maintain organizational websites and mobile applications using Wix, including donation systems, payment gateways, crowdfunding platforms, and event registration workflows.

• Monitor website and app performance, troubleshoot browser and device compatibility issues, and ensure mobile responsiveness, accessibility, and usability.

• Apply basic SEO and analytics principles to track site traffic, donor behavior, and engagement metrics, improve user experience.

• Create and manage digital content, graphics, and marketing materials using Canva, Photoshop, and stock imagery, ensuring consistent branding across platforms.

• Provide end-to-end IT support resolving hardware, software, network, and platform issues independently.

• Guide non-technical users through system navigation, cloud tools, and platforms with step-by-step instructions and hands- on training.

Customer Support Specialist Delta Dental Insurance – Remote Apr 2022 – Aug 2024

• Delivered technical support to dental and vision professionals and customers via phone, email, and VOIP systems.

• Assisted users with system navigation, authentication issues, and troubleshooting workflow discrepancies.

• Maintained detailed records in CRM systems and provided training guidance to new users.

• Promoted after 6 months due to exceptional performance and technical aptitude. Help Desk AmerisourceBergen / MMC Group – Remote Nov 2021 – Mar 2022

• Verified insurance benefits and resolved data discrepancies using multiple internal systems.

• Managed dual-monitor setup for efficiency and remote data integration.

• Developed strong troubleshooting and documentation skills while maintaining compliance with privacy regulations. Customer Service Representative Maximus / ASK Agency – Remote (Contract) Apr 2021 – Jun 2021

• Guided clients through healthcare program systems, providing remote troubleshooting and technical support.

• Utilized TeamViewer and shared screen support to assist users, including elderly and non-technical clients.

• Ensured secure handling of sensitive data (PII, SPII, PHI). Home Health & IT Support Divine Touch Heals LLC – Remote Jun 2020 – Present

• Provided in-home patient support and configured Wi-Fi cameras for remote monitoring.

• Supported families with technology setup, including tablets, cameras, and devices for virtual communication.

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