Scrum Master with 10+ Years of Experience

Chaitra Kumaraswamy

Scrum Master

Somerset, NJ 609-***-**** *************@*****.*** LinkedIn

Experienced planner, coordinator and certified Scrum Master over 10 years of experience in software development in across different domains,seeking to be a part of a challenging team with a goal to empower teams to effectively collaborate and deliver key-results.

• 10+ years of experience with exposure to different phases of software developmentlife cycle (SDLC) such as Requirements analysis, Design, implementation, integration, testing and maintenance.

• Lead and facilitate Daily Scrum, Sprint planning, Sprint review and Sprint retrospective for on time delivery of project releases and increments while ensuring teams align with epics, features, and stories.

• Hands on experience in generating and evaluating sprint artifacts like velocity charts, Burn-down and Burn-up charts, cumulative flow diagrams (CFD), and throughput for improvement opportunities.

• Experience working with Product owners on backlog refinement and assisted in breaking down complex requirements and in identifying dependencies for stories.

• Effectively transitioned teams from a waterfall model to adapting Agile Scrum framework based on values of transparency, inspection and adaptation and fostered continuous learning environment and build trust.

• Responsible for Agile transformation for team new to Scrum and helped the adoption of Agile Principles.

• Organize and facilitate daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings.

• Work collaboratively with Product Owners, cross-functional development teams, and Project Managers to support development and software delivery.

• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.

• Mentored and coordinated with off-shore Agile teams for cadence.

• Developed project schedules, monitored timelines, and administrated budgets.

• Coordinate releases within program by managing internal coordination, dependencies, and risks.

Authorized to work for

any US employer with

L2 Visa

Certified scrum

master(CSM), Scrum

Alliance 2022

Certified SAFe Agilist

6.0 2025

Scrum

JIRA

MS Visio

MS Project

SharePoint

MS Excel

MSPowerPoint

Mural

SQL

LINUX

UNIX

Skills

Work Authorization

Professional Summary

2024-07 –

2025-06

Scrum Master

PNC Financial Services Group, Inc., PA

Led and facilitated Scrum ceremonies including sprint planning, backlog grooming, daily scrum, sprint reviews, sprint retrospectives, sprint, release planning, and other meetings to promote full team engagement through software development planning.

Established collaborative partnerships with stakeholders and provided coaching at all levels in an emerging Agile environment

Experienced in Project scheduling, roadmap planning across cross functional teams.

Streamlined the process of requirements gathering from both technical and business stakeholders, shortening project initiation timeline.

Setup meetings with Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project/program manager.

Tracked team performance on dashboards in JIRA, such as Burndown Chart, Release Burn down Chart, Sprint Report, Velocity Chart.

Supported the PO in preparing, managing and refining the backlog for PI.

Participated in the PI planning and practicing Scaled Agile Framework (SAFe), involved in prioritizing features based on customer needs, identifying and mitigating risks, dependencies across cross functional teams.

Collaborated with Development team including, Testing engineers and analysts and Business teams and RTE for to update and ensure timely delivery by project timeline, cost, scope and performance targets.

Determine and managing tasks, issues, risks, and action items and facilitate internal communication and effective collaboration. Experience in resolving conflicts and remove obstacles that occur during sprints.

Managing any change requests related to the working project plans daily to meet the agreed deadlines

Experience in all SDLC artifacts like Project Initiation, Requirement Definition and Design, Construct, Test, Release into production environment, Project hyper care.

Coordinated User Acceptance Testing/Defect prioritization for incorporating the latest system enhancements.

Experience in working with Data Modeling, Data migration projects to enhance the existing system and to improve customer experience. 2023-02 –

2023-06

Scrum Master/ Project Manager

Organon LLC Jersey City, NJ

Led and facilitated Scrum ceremonies including sprint planning, backlog grooming, daily scrum, sprint reviews, sprint retrospectives, sprint release planning.

Reflected to provide continuous improvement for product development lifecycle while listening to team members' feedback to identify issues and resolve impediments leading to opportunities for intervention and coaching.

Conducted meetings with business to gather the business requirements, review the requirements, understood the system and workflow and converted business requirements into functional requirements/ features

Tracked team performance on dashboards in JIRA, such as Burndown Chart, Release Burn down Chart, Sprint Report, Velocity Chart.

Supported the PO in preparing, managing and refining the backlog for PI.

Determine and managing tasks, issues, risks, and action items and facilitate internal communication and effective collaboration

Resolve conflicts and remove obstacles that occur during sprints, while ensuring the deliverable are up to quality standards at the end of each sprint

Managing any change requests related to the working project plans daily to meet the agreed deadlines

Experienced in all SDLC artifacts like Project Initiation, Requirement Definition and Design, Construct, Test, Release into production environment, Project hyper care.

Experience in working with data migration and Building Power BI reports projects in Supply chain and Quality Labs.

Ensuring the projects follow effective compliance management with Good Clinical Practice(GCP), Global Management Systems(GMS) or Compliance Management Systems(CMS).

2017-02 –

2022-01

Scrum Master

Infosys Technologies Ltd, Bangalore. Client- Proximus Group Belgium

Facilitate daily scrum meetings to discuss progress towards sprint goals, the outcome of implementation processes, testing efforts, timelines etc., and developed agile metrics such as burn up chart and team velocity

Leveraged JIRA to define business and technical requirements, track requirements, prioritize features, sequence deliverables into sprints and report progress.

Facilitate discussions with the teams about defining Definition of Done (DOD), Definition of Ready (DOR), and working agreements.

Facilitate discussions, decision making, conflict resolutions, and delivery of committed work goals within and across teams.

Implemented and enforced Scrum principles and practices, facilitated continuous improvement,

Monitored sprint backlog daily and ensured it accurate reporting on sprint status.

Supported the team in addressing and eliminating blocking issues/ impediments

Proactively identified and found ways to resolve issues and prevent distractions to maintain projects on track. Ensuring project deliverables are on time and on budget, while meeting customer satisfaction expectations.

Removed impediments by finding the right responsible individuals to remove the impediment. Update Agile tracking systems to provide transparency on product and sprint backlogs

Helped the team in estimating story points and deciding the sprint backlog for every sprint

Defined the resources required for completion of a project and allocated resources accordingly

Work with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery.

Assist the PO in prioritization and resolution of capacity allocation. Coach Product Owners in creation and maintenance of Product Backlog.

Coach team members on Agile principles and providing general guidance on the methodology

Continuously learned Agile/Scrum techniques and shared findings with the Team

Facilitated getting the work done without coercion, assigning, or dictating the work. Helped team to solve problems rather than provide solutions.

Interface with Program Management Office to ensure project goals and requirements are being met.

Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings

Achievement: Build dashboards and customer reports to track key metrics and empower other team members with data that resulted in a 10% improvement in stakeholder satisfaction

2016-03 –

2017-01

Technology Analyst

Infosys Technologies Ltd, Bangalore. Client- Proximus Group Belgium

Played a key role as BSS Product Catalogue Specialist with in-depth domain knowledge and hands on experience in development of products, features, pricing, discounts, yearly promotions, offers, bundles and inventory details for Proximus, one of leading telecommunications service provider in Belgium.

Experience working with different business units - Enterprise Business Unit (EBU), Consumer Business Unit (CBU), Carrier and Wholesale Unit (CWS) to launch commercial products to address the needs of the market.

Responsible for data modeling of Fixed Line Services and products in PCE GUI

(Product Creation Environment) application.

Provide technical support and guidance during solution design for new requirements, problem resolution for critical / complex issues while ensuring code is maintainable, scalable, and supportable.

Performed design walkthrough to development, QA teams and support implementation till UAT

Mentoring and guiding team members about the requirement, workflow and implementation of features to telecom products.

2014-02-

2016-02

Systems Engineer

Infosys Technologies Ltd, Bangalore. Client- CVS Pharmacy USA.

As a Systems Engineer, was a part of development team involved in developing and implementing requirements through code enhancement for retail services provided to build invoice to customer/Client CVS Pharmacy USA.

Responsible for implementing, customizing code and adding new functionalities as per requirements using PL/SQL and Unix scripting.

Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.

Education

2013-06-

2009-08

Bachelor of Engineering: Computer Science

Channabasaveshwara Institute of Technology (CIT)

Tumkur, Karnataka, India.

Contact this candidate