Night Audit Leader with Hospitality Operations Expertise

Matthew Tobin Castro *** S Leona St, San Antonio, TX 78207

E-Mail: *********@***.***

Contact # 210-***-****

Objective To provide a strong and thriving support base in a challenging work environment. Education & Skills

1996 Antonian High School Graduate

Completed Real Estate Education To Prepare for State Exam

Familiar with The Operation of Office Equipment Such As 10-Key, Photocopier, Facsimile Machine, Document Scanner, etc.

Familiar with Windows Operating Systems, Microsoft Applications (Including Word, Excel, Access, Outlook)

Typing Speed Exceeds 60 Words Per Minute

2017,2020 TGRA-SA Secretary (Charitable Organization)

2018-2020 Renegade Bears Vice-President (Charitable Organization)

09/25 – Current

Austin Proper Hotel

600 W 2nd St, Austin, TX 78701

Night Audit Host

• Resolve Guest Issues & Concerns

• Check Guests In & Out of Hotel Accordingly

• Prepare & Complete End of Day Process for Hotel

• Prepare Hotel for New Business Day

• Send Reports and Communication for Previous Day & New Day

• Collaborate with Security to Maintain Safety & Security of Hotel

08/24 – 03/25 & 07/25-10/25

Courtyard/Residence Inn by Marriott Austin Downtown/Convention Center 300 E 4th St, Austin, TX 78701

Night Audit Supervisor

• Overnight Manager-On-Duty

• Resolved Guest Issues & Concerns

• Checked Guests In & Out of Hotel Accordingly

• Prepared & Completed End of Day Process for Hotel

• Send Reports and Communication for Previous Day & New Day

• Collaborated with Security to Maintain Safety & Security of Hotel

02/25 – 06/25

Hyatt Regency Houston Downtown

1200 Louisiana St, Houston, TX 77002

Night Audit Supervisor

• Overnight Manager-On-Duty

• Resolved Guest Issues & Concerns

• Checked Guests In & Out of Hotel Accordingly

• Prepared & Completed End of Day Process for Hotel

• Compiled and E-mailed End of Day Reports To Leadership

• Collaborated with Security to Maintain Safety & Security of Hotel

10/23 – 02/25

The Driskill Hotel

604 Brazos St, Austin, TX 78701

Night Auditor/Overnight Supervisor

• Overnight PBX Switchboard Operator & At-Your-Service Agent

• Resolved Guest Issues & Concerns

• Checked Guests In & Out of Hotel Accordingly

• Prepared & Completed End of-Day Process for Hotel

• Confirmed the Accuracy of Guests’ Billing following the Date Roll

07/23 – 10/23

Best Western Plus Austin Central

919 E Koenig Ln, Austin, TX 78751

Night Auditor

• Collaborated with Security and Kiosk to Manage Property Overnight and performed the end-of-day activities

• Maintained Cash Drawer

• Assisted with Guest Requests, including Check-in/Checkout Process

• Cleaned and Tidied-Up Hotel Common Areas

12/22 – 09/23

Spectrum

11921 N Mopac Expy, Austin, TX 78759

Rep 1, Spectrum Mobile

• Provided Support, including Accounts and Billing, Diagnostics, Enhancements, and Repairs via Telephone

• Assisted Customers with Device Activations and Telephone Number Porting

06/17 – Current

Uber and Lyft

Passenger and Delivery Driver

• Maintain Registration and Maintenance on Personal Vehicle Used for Driving

• Transport Passengers Safely from Pickup To Dropoff Location

• Deliver Food from the Eatery to the Dropoff Location

09/17 – 02/18

Chase Bank via Kforce

20855 Stone Oak Pkwy, San Antonio, TX 78258

Data Entry Specialist – ACH Reclamations

• Retrieved Incoming Mail for ACH Reclamations Department; Distributed To Appropriate Individuals

• Returned Government Benefits Received from Clients’ Accounts (when necessary)

• Placed holds on Funds on Clients’ Accounts (when necessary)

• Reconciled & Balanced Individual Refunds Processed for End of Day

• Initiated & Processed ACH Reclamation Customer Letters, Prepared Letters for US Mail

04/15 – 06/17

SWBC

4300 Centerview, San Antonio, TX 78228

Data Integrity Specialist – Lender Placed Operations

• Verify and Update Insurance Coverage with Insurance Companies

• Disburse Insurance Premiums on Escrowed Loans When Due Document Processor/Disbursement Review – Lender Placed Operations

• Review Insurance Claim Documentation Received To Confirm Validity

• Ensure Receipt of Claim Documents To Issue Disbursements

• Confirm Disbursement Amount and Restricted Escrow Balance

• Reconcile Disbursements To Initiate a Wire Request from Client

• Facilitate Wire Request with Client from Initial Request To Receipt

01/14 – 03/15

Citibank

100 Citibank Dr, San Antonio, TX 78245

Premium Client Services/Customer Service

• Provided Solutions To Client’s Inquiries in A Fast-Paced Environment

• Took Ownership of Every Client’s Inquiry and Offer A Call Back If Further Research & Investigation Is Necessary

• Provided Clients with A Concise Step-by-Step Procedure If Unable To Complete Client’s Concern in A 1st Call Resolution

• Navigated Clients through Citibank Banking Website

• Educated Clients on Products & Services Most Applicable To Their Concern

• Followed A Call Flow To Enhance Client Experience Employment History

04/12 – 06/14

Éilan Hotel Resort & Spa

17103 La Cantera Pkwy, San Antonio, TX 78257

Night Auditor/Overnight Manager-On-Duty

• Overnight PBX Switchboard Operator & At-Your-Service Agent

• Resolved Guest Issues & Concerns

• Checked Guests In & Out of Hotel Accordingly

• Balanced Accounts for Hotel, Banquets, Restaurant, Bar, Pool, & Spa in PMS

• Prepared & Completed The End of Day Process for Hotel

11/09 – 02/13

Travelocity®/Sabre Holdings, LLC

11603 Crosswinds Way, San Antonio, TX 78233

Travel Consultant

• Ranked in Top 10% Based on Call Statistics

• Book Travel for Inbound Calls

• Provide Assistance for Callers with Special Travel Needs

• Ascertain Best Solution for Travelers Faced with Disadvantageous Situations

• Use Sabre-Derived Systems To Modify Flight Itineraries

• Document Bookings in Company Database System

• Maintained At Least A 95 Out of a Possible 103 Monthly on the Company Performance Bonus Plan

• Received Perfect Attendance for 1st - 4th Quarters 2011

• Received Perfect Attendance for 1st - 4th Quarters 2012

• Star of the Month – April, 2011

• Selected To Assist Training for RBC Launch in Halifax, NS, Canada

• Completed Temporary 90 Day Agent Assist Help Desk Assignment

• Provided Assistance as a Floorwalker to Incoming Training Classes

07/08 – 10/08

Little Engine Homecare

4207 Gardendale St Suite 106, San Antonio, TX 78229 Operational Assistant

• Process Incoming Referrals for Agency

• Assist Patients & Therapists As Needed

• Review Intake Packages for Accuracy & Consistency

• Retrieve Authorizations from Medicaid for Therapy Services

• Maintain Insurance Authorization & Certification Care Periods

• Created MS-Access Database To Organize and Prioritize Certification Care Periods and Authorizations

• Used Excel Spreadsheets to Maintain Patient Logs To Identify Outstanding Items for Patients Certifications and Authorizations

11/07 – 07/08, 10/08 – 11/09

OfficeTeam®

300 Convent St Suite 2420, San Antonio, TX 78205

Administrative Professional for Temporary Employment Service

• Perform Responsibilities Ranging From Data Entry Specialist To Research Analyst To Office Manager Contingent To The Request Set Forth by The Client Typically Requiring Customer Service and use of MS-Word, MS-Excel

08/03 – 11/07

Century 21 United-Abie Epstein

10202 Heritage Blvd Suite 100, San Antonio, TX 78216 Transaction Coordinator

• Facilitate Sales Contracts from Offer Acceptance To Closing

• Administer Foreclosed Assets from Acquisition To Closing

• Maintain Mortgage/Notes Payables System

• Code and Prepare Checks for Royalties & Corporate Billing

• Create & Update a Database of Available Listing Inventory

• Hold & Disburse Earnest Monies As Necessary

• Complete Make-Ready Services on Vacant Rental Property

• Systems Used Included SABOR MLS & Quickbooks

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