Healthcare Data & Documentation Specialist with 20+ Years Experience

Mone’ Borden

********@*****.*** 314-***-**** Killeen, TX

SUMMARY

Experienced healthcare data and documentation professional with 20+ years of medical office and EMR expertise. Proven strength in high-volume document review, accurate data entry, eligibility verification, and HIPAA-compliant handling of sensitive information. Skilled at navigating multiple systems, following complex client guidelines, and meeting strict productivity and quality benchmarks. Recognized for identifying discrepancies, supporting audit readiness, and requiring minimal training to contribute immediately. WORK EXPERIENCE

Conifer Health Solutions Remote, Texas

Electronic Medical Records Specialist Jul 2024 - Present

• Trusted to manage sensitive medical documentation requiring precision, confidentiality, and strict adherence to regulatory standards.

• Reviewed and verified high volumes of electronic documents to ensure accuracy and completeness.

• Performed quality control on scanned records and corrected discrepancies prior to final processing.

• Maintained 98–100% data accuracy.

Nuance Communications Remote

Quality Documentation Specialist Sep 2021 - May 2025

• Produced precise clinical documentation from provider dictation, achieving over 99% accuracy while consistently meeting productivity and turnaround benchmarks.

• Managed and reviewed hundreds of reports weekly, ensuring complete compliance with HIPAA regulations to safeguard patient health information.

• Maintained 99% quality scores in audit reviews.

• Adapted quickly to new software, workflows, and productivity requirements. Medix Staffing Solutions Saint Louis, MO

Medical Records Clerk (ROI) Jul 2019 - Sep 2021

• Leveraged extensive EMR experience to quickly retrieve, validate, and reconcile member information.

• Applied deep understanding of medical documentation to accurately categorize grievances and appeals.

• Navigated multiple healthcare systems with speed and precision developed over years in clinical support roles. Washington University School of Medicine Saint Louis, MO Front Office Medical Assistant Jul 2014 - Jul 2020

• Scanned, indexed, and maintained patient medical records to ensure efficient retrieval and continuity of care.

• Scheduled appointments, verified insurance, and addressed patient inquiries while safeguarding Protected Health Information (PHI).

• Supported providers and teams with timely retrieval of critical documentation. BJC Medical Group Saint Louis, MO

Medical Assistant Jan 2005 - Jul 2014

• Documented vital signs, medical histories, and clinical data for high-volume patient encounters, ensuring accurate and comprehensive records.

• Protected PHI through consistent HIPAA compliant handling of sensitive data.

• Managed patient registration, scheduling, insurance verification, and co-payments with precision and attention to detail.

EDUCATION

Allied College

Associate of Applied Science, Medical Assisting

Saint Ann, MO

SKILLS

Document Review • Document creation • Document Revision • Document Formatting • Document conversion

• Scanning • Electronic File Management • PDF manipulation • Proofreading • Spellcheck • Grammar and Punctuation • Cross Checking • Data Validation • Quality Assurance • Quality Control • High Volume Production • Troubleshooting Document Inconsistencies • Microsoft Word • Microsoft Excel • Microsoft Outlook • Kofax • Adobe Acrobat • Independent Work • Minimal Supervision • Multi-tasking • Team Collaboration • Training Support • Performance Feedback • Data Entry • Confidentiality and Privacy Compliance • Error detection • Fast learner of new systems • Deadline-Driven Performance • Confidentiality • Document Indexing • Hippa and PHI compliance • Audit Support • Line of business determination • Turnaround Time Management • EMR/EHR Navigation • Transcription

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