Detail-Oriented Customer Service Specialist
Resume:
Britney Sims
Ashland, AL ***** +1-256-***-**** **************@*****.***
Professional Summary
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Chat Support Representative
Foundever Alexander City, AL
March 2026 to Present
1. Technical support
2. Account verification
3. Customer Service
Chat Customer Advisor II
Concentrix Ashland, AL
June 2024 to March 2026
1. Provide customer service
2. Account set up
3. Payments
4. Technical support
Remote Customer Service Advisor
Conduent Jacksonville, AL
September 2023 to February 2024
1. Customer service
2. Technical support
3. Billing service
Customer Service Representative (Remote)
FEMA (Temp. Position) Jacksonville, AL
June 2021 to August 2021
1. Processed applications
2. Document validation
Remote Technical Support Representative
Verizon Huntsville, AL
November 2020 to May 2021
1. Customer service
2. Account billing
3. Sales
4. Technical support
Remote Customer Service Representative
Dominion Energy Jacksonville, AL
September 2019 to October 2020
1. Customer Service
2. Billing services
3. Appointment setter for technicians
Branch Manager/Loan Officer
Speedee Cash Talladega, AL
February 2017 to August 2019
• Open the store
• Bank run
• Court hearings
• Advertise
• Clerical
1. Title loans
2. Consumer loans
3. Cash advances
4. Collections
5. Cold calling
Education
High school diploma
Benjamin Russell High school Alexander City, AL
August 2005 to May 2009
Skills
scheduling Clerical experience Windows support Order processing Computer operation HIPAA Technical Proficiency Scheduling (1 year) Mac OS Academic advising Maintaining patient confidentiality IT support Assistant Manager Experience Management Training ERP systems Managing customer accounts Help desk Technical support Leadership Data entry Office experience Upselling Filing Conflict management
Languages
English
Certifications and Licenses
CompTIA Technology Fundamentals
August 2025 to Present
Driver's License
Additional Information
Authorized to work in the US for any employer
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