Dynamic Customer Service Professional with Administrative Skills
Resume:
Laquanda Nealy
Positive Attitude
Lehigh Acres, FL 33971
*************@*****.***
• Self-starting, goal-oriented strategist whose confidence, perseverance and vision to promote success.
• Work well in a high pressure environment.
• Well-organized and efficient.
• Quick at learning procedures and methods.
• Skilled at encouraging others and developing rapport.
• Financed 100% of college education through part time work in serving. Authorized to work in the US for any employer
Work Experience
Service Advisor
Brickell Motors - Miami, FL
April 2019 to Present
Answered calls, transferred customers to correct departments, scheduled service appointments, and used telephone and computers.
Customer Service Representative/ Technical Support Alorica - Miami, FL
March 2015 to Present
Answered inbound calls, transferred calls to different departments, received high Qa scores, and perfect attendance. Created cases based upon calls. Transferred calls to different departments, applied to messages via chat message and sent updates through the via email, helped assist through live chat customer complaints.
Wilkes County Hospital
Pesco cleaners - Atlanta, GA
June 2012 to January 2015
Cleaned pots and buildings, dusted and cleaned windows
• Clean and sterilize bathrooms
• Stock service stations with items such as ice, napkins, and straws
• Load trays with accessories such as eating utensils, napkins, and condiments. Cleaned bathrooms and Mopped floors and cleaned the break room.
Med Administrator (Externship)
Crosslink's Family Practice - Stone Mountain, GA
October 2009 to June 2012
Performed clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms
• Administered active and passive manual therapeutic exercises, therapeutic massage, and heat, light, sound, water, and electrical modality treatments, such as ultrasound
• Cleaned and organized work area and disinfected equipment after treatment
• Observed patients during treatment to compile and evaluate data on patients' responses and progress, and reported to physical therapist
Server
IHOP - Atlanta, GA
April 2006 to October 2009
Recorded amounts and types of special food items served to customers
• Issued receipts, refunds, credits, and change due to customers
• Offered customers carry-out service at the completion of transactions
• Monitored checkout stations to ensure that they had adequate cash available and that they were staffed appropriately
Customer Service Rep
Dial America/Sky Mall - Miami, FL
August 2005 to October 2009
Answered and transferred phone calls and placed orders
• Checked to ensure that appropriate changes were made to resolve customers' problems.
• Provided status on the merchandise orders
• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments
Clerical
Wilkinson Medical Practice - Atlanta, GA
June 2002 to November 2005
I answered the lines for patients and Pharmacies, I typed word documents to other doctor facilities, I processed HIPPA law requirements to malpractices, and I scheduled appointments, and filed patients charts alphabetically..
Education
Associate in Medical
Everest Institute - Smyrna, GA
2010
High school diploma or GED
Bachelor's degree
Skills
• Customer Service (6 years)
• Cleical (2 years)
• Computer (5 years)
• Customer Service Skills (9 years)
• Soft (5 years)
• Customer Care
• Customer Support
• Call Center
• Computer hardware
• Dispatching
• Operating systems
• Windows
• Contracts
• Workers' compensation
• Sales
• Zendesk
• Documentation review
• Google Docs
• Benefits administration
• Microsoft Access
• Freight
Awards
Ambassador
December 2015
I was the Ambassador at my school and was awarded. Best QA Scores
March 2016
I am still currently employed with Alorica and receive high scores of 100 on my customer service skills. Certifications and Licenses
driver's license
Assessments
Customer Service Skills — Familiar
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills Summary:
MS Word, Excel, Power Point, Outlook
Appointment Scheduling
Input/Post Payments
Insurance Claim Processing
Typing 40WPM
CPT-Coding
OSHA Trained
HIPAA Trained
ICD-9 Coding
Payroll Clerk
Medical Terminology
Medisoft & EZ Claim
HotDocs system
CPR Certified
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