Project Manager - Process Improvement Specialist

WILLIAM OUTLAW

Dallas, US • 214-***-**** • *******.***@*****.*** • linkedin.com/in/patrick-outlaw-0ab68247 Project Manager

With over 10 years of experience in contract negotiation and project management, I have leveraged Salesforce to enhance sales processes, resulting in an 80% increase in client engagement. I have streamlined accounts receivable processes, resolving customer and vendor issues to increase overall profits by 68%. My expertise includes Oracle EAM, user acceptance testing, and database migration, leading to a 90% reduction in system breakdowns and the centralized database enhancement for improved data accessibility.

WORK EXPERIENCE

Billboard Source, Inc. 01/2020 - 01/2025

BILLBOARD ADVERTISING CLIENT MANAGER Dallas, TX, USA

• Strengthened long-term partnerships by streamlining contract negotiations, resulting in improved efficiency and client satisfaction within 2 years.

• Streamlined contract negotiation processes, resulting in improved efficiency and stronger client relationships, fostering long-term partnerships.

• Leveraged Salesforce for over 5 years to enhance sales processes, resulting in a 80% increase in client retention.

Pioneer Natural Resources 05/2017 - 10/2019

ORACLE/Project Manager EAM SPECIALIST

• Achieved a 90% reduction in system breakdowns within 6 months by implementing comprehensive functional and regression testing strategies.

• Cross-referenced inventory with asset locations to maintain full accountability in the ?eld.

• Collaborated with business units to conduct User Acceptance Testing and validate systems. Rol-Tech, Inc. 04/2014 - 05/2017

ACCOUNTING/OFFICE MANAGER Dallas, TX, USA

• Processed customer credits for defective parts, improving overall satisfaction.

• Resolved daily customer and vendor issues, strengthening business relationships.

• Increased overall profits by 68% within 6 months by streamlining accounts receivable processes and improving collection efficiency.

Oliver Wyman Consulting 04/2013 - 09/2014

CENTRALIZED DATABASE ANALYST/ Project Manager Dallas, TX, USA

• Migrated global client portfolio to a centralized database enhancing data accessibility.

• Trained marketing team on CRM tools, increasing tracking and client engagement. EDUCATION

BACHELOR OF ARTS BUSINESS ADMINISTRATION

American Public University Online 09/2010 - 12/2013 CERTIFICATIONS

Sandler Sales Training

AI Certified in: Lovable, Claude, Deepseek, Veo, ChatGPT, Midjourney, Gemin, Jasper, Stable Diffusion

SKILLS

Communication, Contract Negotiation, Decision-making, Enterprise Asset Management, Financial Accounts Management, Leadership, Microsoft Dynamics CRM, Negotiation, Problem-solving, Salesforce CRM Management, User Acceptance Testing

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