Multilingual General Farm Worker Applicant

Luis Pino Betancourt

Email: *************@*****.*** Phone: +535******* LinkedIn:

www.linkedin.com/in/luis-r-pino-betancourt-607774208 Professional Summary

Hospitality and Tourism professional with over 5 years of experience in hotel front desk operations, guest services, and tourism supervision. Skilled in customer service, reservations, and team coordination, with proven ability to enhance guest satisfaction and support daily hotel operations. Adaptable and motivated, seeking opportunities as a Front Desk Agent, support or assistant role. English level: B1 or CLB 4–5 (EF SET CERTIFICATE); native Spanish speaker.

Work Experience

Front Desk Agent – Hotel Meliá Habana

Havana, Cuba Mar 2024 – Present

- Coordinated daily front desk operations to ensure smooth guest service.

- Delivered personalized assistance to international guests, enhancing satisfaction and loyalty.

- Managed reservations using Meliá systems and maintained brand quality standards. Assistant General Manager – Vedado-Saint John Hotel Complex Havana, Cuba Sept 2023 – Feb 2024

- Oversaw hotel operations, supporting the General Manager in decision-making and compliance with brand standards.

- Monitored service quality and guest satisfaction across departments. Assistant General Manager – Hotel Isla del Sur & Villas Cayo Largo, Cuba Oct 2022 – Sept 2023

- Directed daily hotel and villa operations in coordination with local travel agencies and international tour operators.

- Ensured compliance with hospitality standards and guest service excellence. Hotel Supervisor – NH Capri/Victoria Complex

Havana, Cuba Dec 2021 – Oct 2022

- Supervised front desk and reservations staff, ensuring smooth guest arrivals and departures.

- Delivered premium service to VIP clients and international groups. Tourism Supply Specialist – Palmares Este

Havana, Cuba Nov 2020 – Dec 2021

- Managed logistics and supply operations for extra-hotel facilities, ensuring availability of goods and services.

Travel Coordinator – Viajes Cubanacán

Havana, Cuba Apr 2019 – Feb 2020

- Organized and managed international travel packages for groups and individual clients.

- Coordinated bookings with hotels, transport companies, and tour operators. Tourism Operations Technician – Agencia Cubanacán, Havana Airport Havana, Cuba Mar 2018 – Mar 2019

- Coordinated airport operations for international tourist groups, including transfers and assistance.

- Supervised service quality during arrivals and departures. Education

Master’s Degree in Tourism Management (in progress) Faculty of Tourism – University of Havana Havana, Cuba 2025 – 2028 Bachelor’s Degree in Law

University of Havana Havana, Cuba 2009 – 2016

High School Diploma

Havana, Cuba 2005 – 2008

Certifications & Professional Training

Formatur – Escuela Ramal del Turismo Havana, Cuba (2023 – 2025)

- Postgraduate Certificate in Tour Guiding

- Diploma in Hotel Management

- Diploma in Administration and Negotiation for Hotel Directors

- Certificate in Front Desk Operations

- Certificate in Tourism Product Development

- Diploma in Innovation and Tourism Trends

- Postgraduate Certificate in Emotional Wellbeing and Leadership Skills

- Guest Service & Customer Relations – hands-on experience with international guests

- Front Desk Operations (Check-in/Check-out, daily coordination)

- Hotel Reservations Management (PMS: Opera, Meliá systems)

- Team Supervision & Staff Training, with practical on-floor involvement

- Tourism Operations & Tour Coordination, including logistics and direct guest interaction - Sales & Upselling in Hospitality

- Event & VIP Guest Management – hands-on delivery

- Logistics & Supply Chain for Hotel Operations

- Conflict Resolution & Problem Solving – practical on-site experience

- Microsoft Office Suite (Word, Excel, Outlook)

- Languages: Spanish (Native), English B1 (EF SET) with total willingness to continue improving my language skills.

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Languages & Availability

- Spanish — Native

- English — B1 (EF SET)

Location Preference & Flexibility

Open to employment opportunities in Manitoba, followed by Saskatchewan, Alberta, and Nova Scotia, due to their active development in tourism, hospitality, and related industries, as well as their accessible pathways for skilled foreign workers. Also open to opportunities in New Brunswick and Newfoundland and Labrador, particularly where tourism, service operations, or regional development offer realistic employment and long-term settlement prospects.

In addition, I am willing to consider positions outside my direct professional background if they provide a genuine opportunity for employment, integration, and growth. Fully open to employer-provided training and on-the-job learning, allowing me to adapt quickly, become practical and efficient, and add value across different operational roles.

Highly motivated to contribute long-term, continue developing professionally, and grow alongside the organization and the province

References

Available upon request

Contact this candidate