Administrative Specialist with Strong Data Entry Skills
Resume:
MICHELLE VINCENT
SUMMARY
Experience in Administrative Assistant Experience in customer service duties Twenty plus years of customer service experience Responsible for open and sorts of incoming mail and prepares replies or directs mail. Demonstrate strong customer service with strong critical thinking skills. Experienced in most computer applications. Excellent problem-solving skills Demonstrated excellent typing and multiple tasking skills. Excellent communication and organizational skills Ability to relate to culturally diverse customers. Proficiently managed incoming phone calls, providing excellent customer service by addressing inquiries, transferring calls to the appropriate departments, and delivering clear and concise information. Strong teamwork skills Excellent verbal and written communication skills Compiled and analysed basic information for inclusion in reports or presentation materials, prepares charts and graphs. Utilized the VLOOKUP function in Excel to search for and retrieve specific information from large datasets or tables.
PROFESSIONAL EXPERIENCE
SOS Assistant, 03/2025 to 08/2025
Youth Service Bureau of Huntington County - Huntington, Indiana
Assist the kids with schoolwork that is done either in paper form or on their tablets.
Communicate to the school what the child has done in each week.
Order the kids lunches
Dispatcher- commercial frontload, 01/2023 to 04/2023
GFL/Bunn Box - Fort Wayne, Indiana
Accurately entered and managed data into company databases or spreadsheets, ensuring data integrity and confidentiality.
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and assisting customers with their needs.
Responsible for open and sorts of incoming mail and prepares replies or directs mail.
Processed Payments.
Printed work orders
Printed Route Sheets Daily
Routed New Customers
Closed routes daily
Human Resource Assistant, 09/2022 to 12/2022
Creative Financial Staffing - Mobex Global - Albion, Indiana
Organized and ran weekly meetings for plant staffing, effectively communicating staffing needs and updates to relevant team members.
Successfully on boarded new employees by guiding them through the orientation process, providing necessary information, and assisting with paperwork.
Conducted interviews with job candidates to assess qualifications, skills, and cultural fit within the company.
Accurately entered and managed data in company databases, spreadsheets, or other software systems, maintaining data integrity and confidentiality.
Senior Carrier Sales Representative, 12/2021 to 09/2022
Circle Logistics - Fort Wayne, Indiana
Provided exceptional customer service by addressing inquiries, resolving issues, and assisting customers with their needs in a professional and timely manner.
Proactively sourced and engaged carriers to cover available loads, optimizing the coordination process and ensuring on-time deliveries.
Managed data in relevant systems or databases, ensuring the integrity and confidentiality of information.
Administrative Assistant, 05/2021 to 11/2021
AppleOne Staffing- Triad Metals - Columbia City, Indiana
Proficiently managed incoming phone calls, providing excellent customer service by addressing inquiries, transferring calls to the appropriate departments, and delivering clear and concise information.
Skilfully handled billing processes, ensuring accurate and timely invoicing to clients or customers.
Maintained billing records, tracked payments, expense reporting, and reconciled any discrepancies.
Compiled and analysed basic information for inclusion in reports or presentation materials, prepares charts and graphs using Excel.
Arranged and managed travel to ensure smooth, cost-effective, and timely trips for staff and executives.
Organized and maintained physical and digital filing systems, ensuring easy retrieval and data security.
Filed documents and records in a systematic and organized manner for efficient access.
Conducted data validation and verification to ensure accuracy and completeness of entered information.
Customer Service Agent, 09/2020 to 04/2021
Robert Half- Advanced Disposal - Claypool, Indiana
Effectively managed incoming phone calls, delivering excellent customer service by addressing inquiries, transferring calls, and providing information as needed.
Accurately entered data into relevant databases or software systems, ensuring data integrity and confidentiality.
Responsible for open and sorts of incoming mail and prepares replies or directs mail.
Maintained an organized filing system, both physical and digital, to facilitate easy document retrieval and data security.
Skilfully entered work orders into the company's system, ensuring accurate documentation of tasks and service requests.
Successfully set up and coordinated the placement of temporary roll-off boxes, meeting customer needs efficiently.
Administrative Assistant III, 03/2020 to 09/2020
Spectra force Staffing-Lincoln Financial Group - Fort Wayne, Indiana
Proficiently managed incoming phone calls, providing excellent customer service by addressing inquiries, transferring calls to the appropriate departments, and delivering clear and concise information.
Skilfully handled billing processes, ensuring accurate and timely invoicing to clients or customers.
Conducted regular audits of financial transactions and revenue streams to ensure accuracy and compliance with accounting standards.
Maintained billing records, tracked payments, expense reporting, and reconciled any discrepancies.
Compiled and analysed basic information for inclusion in reports or presentation materials, prepares charts and graphs.
Arranged and managed travel to ensure smooth, cost-effective, and timely trips for staff and executives.
Developed and managed macro-enabled spreadsheets to automate complex calculations and data analysis.
Created customized macros to streamline repetitive tasks and improve overall productivity.
Utilized the VLOOKUP function in Excel to search for and retrieve specific information from large datasets or tables.
Reviewed financial records, invoices, and receipts to verify the correctness of incoming funds.
Receptionist, 01/2020 to 02/2020
Trillium Staffing-Baldwin Creek Apartments - Fort Wayne, Indiana
Provided a warm and welcoming reception for residents, creating a positive and friendly atmosphere.
Entered and managed data in relevant databases or software systems, maintaining data integrity and confidentiality.
Organized and maintained both physical and digital filing systems for easy document retrieval and data security.
Conducted thorough background checks on applicants, ensuring compliance with screening procedures and maintaining a secure and trustworthy community.
Efficiently managed incoming calls on a multi-line phone system, addressing inquiries, transferring calls, and providing information as required.
Independent Consultant, 07/2019 to 12/2019
Thirty-One Gifts - New Albany, Ohio
Provided exceptional customer service to clients participating in catalogue shows.
Assisted customers with inquiries, product selection, and order processing.
Addressed customer concerns or issues promptly and professionally, ensuring satisfaction.
Maintained an elevated level of product knowledge to effectively answer questions and offer recommendations.
Conducted data validation and verification to ensure accuracy and completeness of entered information.
Ensured the integrity and confidentiality of fundraising data.
Generated reports and summaries based on entered data for analysis and decision-making.
Independent Consultant, 11/2011 to 12/2013
The Pampered Chef - Addison, Illinois
Catalogue Shows
Customer Service
Data Entry
Fundraising Shows
Direct Sales
Bridal Shows
Substitute Teacher, 10/2005 to 12/2013
Whitley County Consolidated School Corporation - Columbia City, Indiana
Substitute Teacher
Noon Aide
K-12
Special Service
Office Temp., 08/2009 to 09/2009
Peoplelink Staffing-Our Sunday Visitor - Huntington, Indiana
Data Entry
Copy and Paste envelope mask.
Converted Church envelopes from old system into new.
Activations and Customer Service, 06/2005 to 11/2005
Tower Staffing-AT & T Call Center - Fort Wayne, Indiana
Data Entry
Recorded Customer Payments
Activations
Customer Service
Updated Accounts
Filing
Receptionist, 05/2005 to 10/2005
Brian Secor Financial - Roanoke, Indiana
Customer Services
Data Entry
Filing
Receptionist
Answered Multi line phone.
Recorded Insurance Payments
Administrative Assistant, 05/2002 to 03/2005
Wabash Alloys L. L. C - Wabash, Indiana
Data Entry
Receptionist
File Clerk
Sales Assistant
Lab Clerk
Shipping and Receiving Clerk
Production Assistant
Quality Control Clerk
Administrative Assistant-12 people.
Mail Room Assistant
EDUCATION
Office Administration Certification, 04/2002
International Business College - Fort Wayne, Indiana
Related Courses:
Financial Accounting - Integrated Microsoft Office Applications
Keyboarding - Organizational Leadership
Economics Fundamentals - Advanced Database Management
Desktop Publishing - Electronic Filing
Spreadsheet Management - Office Procedures and Team Dynamics
Composition – Communications
Introduction to Business - Essentials of Business English
CERTIFICATIONS
Microsoft Office Applications Certified
Word
Access
PowerPoint
Publisher
Excel
CONTACT
Address: Columbia City, Indiana 46725
Phone: 260-***-****
Email: *********************@*****.***
SKILLS
Administrative Assistant
MOS Certified Power Point
MOS Certified Word
Time management
Interpersonal skills
Written communication
Verbal communication
Attention to detail.
Microsoft Word, PowerPoint, and Excel
Adaptability
WPM 50 - 60
Call center
Customer service
Organizational skills
Microsoft Office
Administrative Experience
Basic accounting
Business correspondence
Data management
Analytical and critical thinking
Friendly, positive attitude
Equipment operation
Recordkeeping
Organization and time management
Multitasking Abilities
Cultural awareness
Team management
Attention to detail
Troubleshooting
Leadership
Team building
Contact this candidate