Operations & Project Coordination Specialist
Resume:
SHANA BENNETT
Summary
Detail-oriented with a strong background in customer service, team leadership, logistics, and operational coordination across industries including healthcare, telecommunications, and construction. Notable for leading remote tele sales teams to exceed performance KPIs and coordinating multi-site logistics projects with tight regulatory requirements. Experienced in managing cross-functional teams, supporting complex group accounts, and improving service delivery. Skilled in remote and in-person environments, with a demonstrated ability to optimize efficiency and support successful project execution. Seeking opportunities in project coordination and operational support roles.
Work Experience
Client Customer Support
Banker’s Fidelity Life Insurance Company
June 2025-current
Coordinate benefits
Manage scheduling
Process surrenders and loans
Respond to emails and voicemails
Project Coordinator
The KDN Group Earle, Arkansas
May 2023- February 2025
Coordinated travel logistics for team members, including transportation to and from job sites and hotel accommodations.
Managed the scheduling and delivery of construction materials and equipment to multiple project locations.
Arranged luncheons and business meetings to facilitate team engagement and client collaboration.
Researched and obtained local and state licenses required for operational compliance.
Negotiated with business owners and vendors to support project planning, development, and resource allocation.
Customer Service & Group Account Coordinator
Axion (United Healthcare Contract) – Atlanta, GA (Remote)
March 2021 – December 2024
Coordinated support for healthcare plan members, addressing billing, pharmacy, and appointment concerns across group policies.
Acted as liaison between members and service providers to ensure seamless communication and HIPAA-compliant service delivery.
Tracked and resolved cases, contributing to improved response times and satisfaction ratings.
Supported group account administration and helped streamline internal service processes.
Sales & Operations Coordinator (Tele sales Supervisor)
Comcast – Atlanta, GA
March 2019 – November 2020
Supervised a team of outbound tele sales agents, managing training, performance metrics, and daily operations.
Led remote work initiatives and implemented new communication tools, increasing team productivity.
Planned and executed internal events to enhance team engagement and morale.
Monitored KPIs and adjusted strategies to ensure consistent sales performance.
Warehouse Operations Associate
Ally Commerce – Atlanta, GA
September 2018 – October 2020
Collected, packed, and labeled inventory for shipment, ensuring accuracy and timeliness.
Coordinated packing processes to support efficient logistics operations.
Head Cashier/Supervisor
Sprouts Farmers Market – Atlanta, GA
April 2017 – January 2018
Oversaw front-end operations, trained staff, and ensured high-quality customer service.
Managed daily cash drops, drawer reconciliation, and cashier scheduling.
Logistics Manager
Sears Logistics Services, LLC – Augusta, GA
April 2012 – July 2016
Directed supply chain activities, including vendor relations, freight negotiations, and compliance.
Managed warehouse inventory levels and implemented efficiency improvements.
Trained logistics staff and led operational audits to reduce delays and improve delivery times.
Relay Associate
AT&T Relay Center
August 2010 – October 2011
Facilitated communication for individuals with hearing and speech impairments using TTY and web-based platforms.
Maintained strict confidentiality and professional communication standards.
Customer Service Representative
SITEL Corporation
April 2006 – June 2010
Provided support for Verizon prepaid customers, handling billing, service updates, and technical issues.
Resolved customer concerns and maintained quality service metrics.
Cashier Supervisor and Merchandiser
Target – Augusta, GA
October 2004 – May 2008
Led cashier teams and supported merchandising initiatives.
Ensured smooth front-end operations and accurate inventory restocking.
Education
Bachelors Business Administration and Marketing
University of Phoenix – Online Campus – Augusta, GA
February 2010 – May 2014
George P. Butler High School
Graduated in 2004
Skills
Project & Task Coordination
Customer Service & Client Relations
Remote Team Management
Scheduling & Billing Systems
Logistics & Supply Chain Operations
Performance Tracking & Reporting
HIPAA Compliance
Process Improvement
Communication & Time Management
Training & Team Leadership
Contact this candidate