Customer Success & Operations Specialist

ZULIYAT BANUSO

Customer Success Business Operations Administrative & Client Support

Email: *************@*****.*** Phone: 647-***-**** PROFESSIONAL SUMMARY

Results-driven Customer Service and Business Operations professional with 5+ years of experience supporting high-volume client environments, administrative operations, and customer success initiatives. Proven ability to resolve complex issues, maintain regulatory compliance, manage stakeholder communications, and improve service delivery. Highly skilled in CRM systems, data reporting, and cross-functional collaboration. Recruiter-optimized with strong alignment to ATS keyword requirements.

CORE SKILLS

Customer Success • Client Relationship Management • CRM Systems (Salesforce, Zendesk) • Data Entry & Reporting • Business Operations • Process Improvement • Issue Resolution • Stakeholder Communication • Compliance & Data Privacy • Microsoft Excel • Microsoft Word • Microsoft PowerPoint

• Time Management • Team Collaboration

PROFESSIONAL EXPERIENCE

Customer Service Representative – Amazon Fulfillment Centre (04/2023 – 12/2025)

- Managed high-volume customer interactions via phone, email, and chat while maintaining service-level agreements (SLAs)

- Resolved order, delivery, billing, and account-related issues using internal CRM and tracking systems

- Provided technical support for Amazon devices and digital services, troubleshooting hardware and software issues

- Documented all customer interactions accurately to ensure data integrity and compliance with privacy standards

- Identified recurring customer issues and escalated trends to leadership for service improvement initiatives

Administrative Assistant – Bajen Business Consultancy (01/2021 – 04/2023)

- Supported consultants and leadership with scheduling, reporting, documentation, and project coordination

- Maintained databases, performed data validation, and generated operational reports

- Coordinated meetings, travel logistics, and client communications across multiple stakeholders

- Improved administrative workflows, ensuring accuracy, confidentiality, and operational efficiency Client Service Representative – Bilz Entertainments (02/2020 – 01/2021)

- Delivered end-to-end client support including ticket sales, refunds, and issue resolution

- Maintained CRM records and produced service performance reports

- Collected and analyzed customer feedback to support service enhancement initiatives

- Strengthened client retention through personalized support and proactive communication Receptionist – The Best Connections (Intelcom) (04/2019 – 02/2020)

- Managed front-desk operations, visitor management, and inbound communications

- Supported administrative tasks including scheduling, data entry, and records management

- Ensured professional client experience and secure access control EDUCATION

Post Graduate Diploma – Business System Analysis & Project Management Canadian College of Business Science and Technology Bachelor of Science – Economics

Kwara State University

Contact this candidate