Administrative Support & Client Services Specialist
Resume:
KIONNA MONTON
Saint Paul, MN *****
*************@*****.***
Professional Summary
Detail-oriented customer service and administrative professional with experience supporting clients, maintaining documentation, and ensuring compliance in fast-paced environments. Skilled in client communication, data entry, and record management while resolving issues with professionalism and empathy. Experienced using systems such as Workforce One, MAXIS, and MEC2 to maintain accurate records and support program operations. Seeking an administrative, client services, or office support position where strong organization and communication skills can contribute to team success. Work Experience
Shift Lead
Walgreens-Saint Paul, MN
April 2025 to December 2025
• Directed daily store operations and coordinated team activity to maintain performance, efficiency, and service standards.
• Built strong, loyal customer relationships through exceptional service, active listening, and consistent follow-through, contributing to repeat business and positive feedback.
• Resolved escalated customer concerns quickly and professionally, protecting store reputation and improving overall customer experience.
• Oversaw cash handling, safe counts, deposits, and closing procedures with 100% accuracy and accountability.
• Supported inventory control and merchandising execution to ensure product availability, visual appeal, and sales readiness.
Documentation Specialist
Lutheran Social Services-Minneapolis, MN
September 2023 to September 2024
• Provided compassionate support to clients, helping identify goals and overcome barriers through motivational interviewing.
• Documented client interactions accurately in Workforce One, MAXIS, and MEC2 to maintain compliance with state and federal regulations (including HIPAA).
• Managed intake forms, consents, progress notes, and service plans with strong attention to deadlines and documentation standards.
• Organized and prepared required documentation for audits to support quality assurance and program compliance.
• Maintained detailed records and ensured timely updates to support smooth service delivery for clients and teams.
Customer Service Representative(remote)
EVERLIGHT SOLAR-United States
January 2021 to April 2023
• Provided exceptional support to customers via phone, email, and live chat, addressing inquiries related to solar products, installations, and maintenance.
• Resolved technical issues, billing concerns, and service complaints efficiently, maintaining high customer satisfaction.
• Guided customers through solar energy options, installation processes, and ongoing system maintenance, ensuring clear understanding and trust.
• Assisted customers with troubleshooting solar panel and inverter systems, energy monitoring, and performance optimization.
• ldentified opportunities to offer additional services, upgrades, and financing solutions, enhancing overall customer experience and retention.
• Maintained accurate records and used proper tools to provide comprehensive information, ensuring consistency and professionalism in all interactions. Security Officer
Securitas-Minneapolis, MN
November 2017 to June 2019
• Patrolled industrial and commercial properties to prevent and detect security breaches, ensuring safety of personnel, assets, and facilities.
• Monitored and controlled access of employees, visitors, and contractors to maintain secure premises.
• Prepared detailed daily reports documenting activities, incidents, and irregularities, including property damage, theft, or unauthorized access.
• Responded promptly to emergencies, coordinating with police, fire, or other authorities as needed. Enforced safety protocols and company policies to maintain a secure and compliant environment. Retail Sales Associate
Victoria's Secret-Bloomington, MN
August 2015 to September 2016
• Drove store sales by actively engaging customers, assessing needs, and recommending products to maximize purchases.
• Provided expert guidance on bra fittings and product selections, ensuring an exceptional customer experience.
Converted returns, promotions, and offers into additional sales, consistently exceeding sales goals.
• Delivered accurate and efficient point-of-sale transactions while reinforcing customer purchase decisions and promoting add-on items.
• Maintained merchandise presentation and stock levels, ensuring the sales floor and backroom met brand standards.
• Supported store operations through markdowns, re-ticketing, and inventory management, contributing to overall store efficiency.
Education
Minneapolis MN (General Educational Development)
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