MSW Candidate - Client Advocate & Resolution Specialist

MONICA WHITE

Greenville, NC ***** ********.****@*****.***

Master of Social Work Candidate Client Advocate Problem-Solving Specialist

PROFESSIONAL SUMMARY

Compassionate and solutions-oriented Master of Social Work (MSW) student with 15+ years of experience in client-focused financial services. Proven track record in de-escalating high-pressure situations, building trust with diverse populations, and navigating complex systems. Known for respectful communication, policy adherence, and client advocacy. Currently excelling in graduate-level coursework focused on ethics, cultural competence, and case management. Seeking to apply both interpersonal and analytical skills to support individuals and families through direct social services.

CORE COMPETENCIES

• Client-Centered Communication

• Conflict Resolution & Crisis De-escalation

• Regulatory Compliance (FDCPA, CFPB)

• Social Work Values & Ethics

• Interviewing & Assessment Skills (in progress)

• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

EXPERIENCE

• Regional Acceptance Corporation – Greenville, NC

Client Solutions Specialist July 2025 – March 2026

- Support clients in understanding account solutions and available financial options.

- Maintain client satisfaction through timely communication and empathy-based service.

- Assist in problem-solving account issues while adhering to compliance and confidentiality regulations.

- Collaborate with internal departments to enhance client experience and streamline solutions.

• Wells Fargo – Greenville, NC

Account Resolution Representative 2009 – 2024

- Resolved high-volume client account issues with empathy and professionalism, contributing to long-term customer satisfaction.

- Negotiated payment solutions tailored to client needs and financial realities, promoting stability and reduced delinquency.

- Conducted skip tracing and account investigations, balancing accountability with compassion.

- Ensured strict compliance with federal regulations and confidentiality standards—skills directly applicable to social service documentation and ethics.

- Recognized with multiple Customer Service Excellence Awards for communication and client care.

EDUCATION

Master of Social Work (MSW) – In Progress (Since 2023)

Capella University – Expected Graduation: May 2027

GPA: 4.0

Relevant Coursework: Human Behavior & Social Environment, Social Welfare Policy, Interviewing Skills, Cultural Competency

Bachelor of Science in Business

Albertus Magnus College – New Haven, CT

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