Office Manager with Leadership & Billing Expertise
Resume:
SUMMARY
SKILLS
EXPERIENCE
KRISTIE
DANIELS
******************@*****.***
Reading, PA 19608
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
• Front Office
• Quickbooks
• Bookkeeping
• Microsoft Excel
• Scheduling
• Receptionist
• Accounting
• Data Entry
• Billing
• MS Office
• Medical Records
• Outlook
• Time Management
• Word
• Epic
• Autism Experience
• Developmental Disabilities Experience
• Order Entry
• Insurance Verification
• Medical Billing
• Medical Terminology
• Special Education
• ICD-10
• CPT Coding
• Medical Coding
• ICD-9
• Anatomy Knowledge
• Hospital Experience
• Accounts Receivable
• Clerical Experience
• HIPAA
• Medical Scheduling
• ICD Coding
• Medical Office Experience
• Experience Administering Injections
• Accounts payable
• Patient Care
• Vital Signs
• EMR Systems
• Payroll
• Customer service
• Office management
• Data collection
• Schedule management
• Marketing
• Front desk
• Sales
• Leadership
• Financial report writing
• Negotiation
• Supervising experience
• Invoice management
• Payroll administration
• Office organization
• Customer relationship management
• Staff supervision
• Budget management
• Scheduling coordination
• Problem solving
• Training facilitation
• Training and coaching
• Staff management
• Account reconciliation
• Clear oral/written communication
• Staff hiring
• Human resources
• Travel coordination
• Employee supervision
• Policy and procedure modification
• Expense reporting
• Banking operations
• Office management software
• Budgeting expertise
• Team bonding
• Payroll processing
• Contract negotiations
OFFICE MANAGER 03/2009 to Current
Perfect Touch - Reading, USA
Complete all invoices, collect all payments and keep track of, collect all past due accounts, work on payment arrangements with customers for past due accounts, payroll for employees, answer calls, marketing
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• Managed daily office operations and ensured smooth workflow across departments.
• Coordinated scheduling for meetings, appointments, and office events effectively.
• Supervised administrative staff and provided training on office procedures.
• Implemented filing systems to organize documents and maintain records efficiently.
• Maintained office supplies inventory and ordered materials as needed.
• Developed and enforced office policies to enhance workplace organization.
• Facilitated communication between teams to improve collaboration on projects.
• Assisted in budgeting processes for operational expenses and resource allocation.
• Maintained filing system for records, correspondence and other documents. Answered phone calls, responded to emails, routed mail and coordinated courier services.
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Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
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Monitored payments due from clients and promptly contacted clients with past due payments.
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Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
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Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
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Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
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Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
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• Supervised staff members, organized schedules and delegated tasks. Handled scheduling and managed timely and effective allocation of resources and calendars.
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• Coded and entered daily invoices with in-house accounting software.
• Provided training to new hires on office policies and procedures.
• Developed and implemented office policies and procedures.
• Managed, scheduled and coordinated office functions and activities for employees.
• Created spreadsheets in Excel to track data such as vacation requests, sick days . Implemented and maintained company protocols to facilitate smooth daily activities.
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MEDICAL CLAIMS PROCESSOR 01/2020 to 09/2022
Loomis - Wyomissing, USA
I process and pay all medical claims for 12 different insurance companies. I verify that the CPT codes and revenue codes match the diagnosis before paying them, I also check to make sure the payment is going to the right provider at the correct address
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MEDICAL SECRETARY/ASSISTANT 12/2018 to 12/2020
Berkshire Orthopedics - Wyomissing, USA
Scheduling appointments, faxing, scanning, answering phones, checking patients in and out, verifying insurance, collecting co pays
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• Managed patient scheduling and appointment coordination efficiently.
• Handled medical records and ensured data accuracy and confidentiality.
• Assisted in processing insurance claims and verifying patient coverage.
• Communicated effectively with patients regarding office procedures and policies.
• Facilitated communication between healthcare providers and patients seamlessly.
• Maintained office supplies inventory and ordered necessary materials promptly.
• Organized patient files and maintained a clean, orderly reception area.
• Supported billing department with invoicing and payment processing tasks. Answered incoming calls in a professional manner and directed them to the appropriate personnel.
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Prepared patient charts for physicians prior to appointments, including updating existing information.
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Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
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Created new patient files when needed and ensured that all documents were properly filed in each file folder.
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• Verified patient demographics and insurance information prior to each visit or procedure.
Monitored patient messages sent via email or phone message system and responded accordingly.
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Answered phone calls to provide assistance, information, and medical personnel access.
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• Performed data entry tasks related to patient information into various databases. Maintained accurate patient records and filing systems according to established policies and procedures.
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• Managed daily calendars for multiple providers, setting up appointments as needed. Applied knowledge of medical terminology and insurance processes to support office administration productivity.
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• Compiled physical and digital documents, charts, and reports. Processed payments for co-pays or services rendered using computerized billing software programs.
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• Transcribed doctor's orders into the electronic health record system. Ensured HIPAA compliance was maintained throughout the practice by following protocols.
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Prepared correspondence such as letters, reports or memos on behalf of the office staff.
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• Ordered office supplies when needed while monitoring inventory levels at all times.
• Coordinated referrals between primary care physicians and specialists as required. Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
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• Prepared and sent financial statements to support bookkeeping functions. Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
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Utilized medical software for patient registration, scheduling, and records management.
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• Handled cash transactions and processed payments for medical services. Ensured compliance with healthcare regulations and maintained patient confidentiality.
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Facilitated communication between patients, physicians, and other healthcare professionals.
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Assisted in patient education regarding medical procedures and pre-visit requirements.
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• Coordinated and arranged for laboratory services and collected specimens.
• Prepared examination rooms and assisted in basic patient care as needed. Compiled and submitted daily, weekly, and monthly reports to healthcare administrators.
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• Managed patient flow to minimize waiting times and improve office efficiency. Conducted follow-up calls to patients for appointment reminders and care instructions.
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PROGRAM SUPPORT SPECIALIST 11/2016 to 05/2018
Service Access and Management, Inc - Reading, USA
I do electronic filing, scanning, correspondences, mail, customer service, I work with the case managers helping with paperwork
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HABILITATION TECHNICIAN 04/2015 to 08/2016
ACCESS MANAGEMENT - Reading, USA
I assist an Autistic young male in his everyday life, help him to independently complete everyday living tasks such as showering, dressing, brushing teeth, making bed, and eating. I assist him in socialization skills both with his family at home and out in the community.
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I have helped my client become less dependent on being prompted to complete the above tasks that are necessary for everyday living.
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• Skills Used: patience, organization skills
OUTREACH WORKER 11/2013 to 09/2014
A&R Logistics - Reading, USA
EDUCATION AND
TRAINING
CERTIFICATIONS
LANGUAGES
PERSONAL
INFORMATION
ASSESSMENTS
Worked in collections, retrieving a past due balances on accounts, worked on payment arrangements with clients for past due amounts
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PATIENT CARE ASSISTANT 02/2009 to 08/2014
BAYADA Home Health Care - Wyomissing, USA
I went into homes of children with special needs or elderly people with dementia or who were paralyzed. I assisted in feeding, bathing, and their every day life routines. I took them to doctors appointments or anywhere else they needed to go.
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PATIENT CARE ASSISTANT, UNIT CLERK 08/2001 to 09/2011 Reading Hospital - Reading, USA
I assisted nurses in patient care, I answered phones, entered orders and scheduled tests
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High school diploma
University of Phoenix - Tempe, AZ
Some College (No Degree)
Forensic Psychology
Driver's License
English, Expert
Work Permit: Authorized to work in the US for any employer
• Attention to detail, Proficient, 09/01/21
• Protecting patient privacy, Proficient, 02/01/22
• Administrative assistant/receptionist, Proficient, 11/01/22
• Work motivation, Proficient, 09/01/21
• Medical terminology, Proficient, 02/01/23
• Customer service, Proficient, 08/01/20
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