Results-Driven Customer Support Specialist

Paige Marlowe

Chicago, IL *****

917-***-**** ************@*****.***

SKILLS

Microsoft office CRM navigation

Customer service Technical support

Problem-solving skills

PROFESSIONAL SUMMARY

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs. Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. WORK HISTORY

FREELANCER 01/2012 to Current

Instagram, Probe Market, L'OREAL, Architecture - New York, NY Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.

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• Enhanced client satisfaction by delivering high-quality work within deadlines.

• Analyzed user feedback to gather input and identify areas required for improvement. Developed customized solutions to address niche markets. Streamlined project workflows by identifying areas for improvement and implementing changes accordingly.

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REMOTE CALL CENTER REPRESENTATIVE/CUSTOMER SUPPORT 01/2017 to 09/2024 DCM Inc. - New York, NY

Strong problem solving skills, assertiveness, and proven ability to overcome obstacles and drive resolution.

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Empathy and emotional intelligence to manage frustrated or sensitive customers and handle high pressure situations calmly.

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Strong verbal and written skills communication skills applicable to phone etiquette and email composition.

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Comfort using and quickly learning technology like Microsoft Office, Google Suite and Slack.

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Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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• Resolved customer inquiries efficiently using CRM software to enhance satisfaction. Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

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COMMERCIAL ACTOR, STAND IN 01/2009 to 06/2024

Central Casting - New York - New York, NY

Achieved significant improvements in vocal projection through dedicated practice of voice exercises designed for stage actors.

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Exhibited resilience when faced with rejection or setbacks by remaining focused on long- term career goals within the entertainment industry.

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Established a professional reputation through consistent punctuality, preparedness, and adaptability on set or stage.

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MEDICAL SECRETARY/RECEPTIONIST/COLLECTIONS 07/1991 to 07/2009 Saint Vincent's Hospital - New York, NY

Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.

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• Managed office bookkeeping with insurance billing and patient payments.

• Kept information confidential and followed HIPAA guidelines to maintain patient trust. Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

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• Assisted with onboarding new clients and securing paperwork completion. EDUCATION

Pace University - New York, NY Bachelor of Arts

Professional, Technical, Business, And Scientific Writing, 06/1991

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