Broadcasting, Administration & Data Management Professional

ROSLYN HENDRICKSON

**********************@*****.*** Mobile: 705-***-**** Pendergrass, Ga 30567 Professional Summary: Dynamic and seasoned Professional with over 15 years experience in corporate auditing; both government and private sector compliance, with a focus on improving organizational efficiency and regulatory adherence.

Professional Experience:

Life Insurance Agent/Independent Contractor Hendrickson Legacy Group Licensed Life & Health Broker

–Symmetry Financial Group (Remote) October 2024 - Present

● Sell mortgage protection and life insurance policies

● Provide personalized quotes and insurance recommendations

● Educate clients on appropriate coverage options

● Manage appointments using the Quality Application calendar tool

● Attend weekly training sessions via Zoom

● Ensure compliance with each insurance carrier's guidelines Corporate Quality Assurance Specialist (Auditor) & Licensed Health Insurance Agent –Health Plan One

(Remote), WellCare, Centene 2022 – 2024

● Audited sales agents’ calls for compliance with Medicare regulations

● Evaluated communication quality and adherence to HIPAA, TCPA, and FCC standards

● Provided feedback and training recommendations to supervisors;Supported interpretation of Medicare policies for staff

● Recognized for achieving zero audit variances for three consecutive months

● Sold Medicare Advantage policies during open enrollment & Handled inbound calls and assisted customers in selecting healthcare plans

● Researched provider networks and reviewed medication formularies

● Processed client enrollments and maintained documentation

● Promoted to Aetna Core team for performance excellence

● Recognized for exceptional attendance and productivity (March 2024) Member Banking Specialist (CSR Seasonal) – USAA (Remote) 2021- 2022

● Delivered high-quality, personalized customer service via for USAA members

● Assisted members with a range of banking inquiries, including account management, transactions, online banking, and product details

● Maintained strict adherence to federal banking regulations, privacy standards, and internal security protocols

● Utilized proprietary systems and CRM tools to document interactions and track case resolutionsCollaborated with internal teams to escalate complex banking issues and follow through on timely resolutions

*District One Manager, Compliance Officer– Georgia Department of Transportation (Hybrid), Atlanta, GA 2017-2021

*Oversaw compliance across 22 counties in state transportation projects

● Created reporting system praised by federal auditors

● Reviewed DBE//WBE/MBE certifications for federal compliance

● Conducted site visits and compliance reviews with city officials

● Organized training programs and coordinated veteran business events

● Handled recruitment, orientation, and training of new staff

● Investigated workplace complaints including ADA and sexual harassment Insurance Agent – Mutual of Omaha 2014 – 2016

● Sold life and health insurance products

● Educated clients about policy options

● Processed claims and provided ongoing client support

● Scheduled appointments and followed up on leads

Education

● Bachelor of Science, Business Administration, Campbellsville University Skills

● Regulatory Compliance & Auditing; Client Education & Retention

● Government Program Oversight

● Investigations & Employee Relations

● CRM & Sales Tools (e.g., Marx, Quality App, PeopleSoft)

● HIPAA, ADA, TCPA, FCC, FMLA Regulations

● HR Management, Training & Development

Certifications, Licenses, Professional Organizations

● Licensed Health and Life Insurance Agent/Medicare Advantage Certification

● Federal Compliance & Quality Assurance Training

● WBENC Member (Women’s Business Enterprises National Council

● NAWBO Member (National Association of Women Business Owners)

● ACCA Member (American Contract Compliance Association) Related Experience/Certifications & License

● Highly experienced and versatile Human Resources professional with a proven track record in talent acquisition, employee relations, training, and compliance, demonstrating expertise in full-cycle HR management across diverse organizations.

Lowe's, Inc. (2007-2008): Managed all aspects of the HR lifecycle, including recruitment, onboarding, benefits administration, performance management, employee relations, and compliance, utilizing PeopleSoft and internal tracking systems. Ensured store-wide safety OSHA compliance, handled workers' compensation claims, and reported HR performance to regional management.

Kentucky State Government (1997-2007): Served in various capacities including HR Counselor, Recruiter, Trainer, and Case Manager, contributing to improved hiring practices, diversity initiatives, and streamlined processes within the Cabinets for Health & Family Services, Department for Public Health, Finance Administration and Legislative Research Commission. Provided administrative support, coordinated recruiting events, and oversaw personnel across multiple state hospitals, demonstrating expertise in HR management and employee relations within a government setting.

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